Hotel Rancho Encantado

The hotel offers a wide range of amenities including a spa and wellness center, massage services, hot tub, outdoor pool, plunge pool, and pool towels. Additionally, guests can enjoy eco-tourism, canoeing, and table tennis, as well as babysitting or child care, kids meals, and complimentary breakfast for families.

Hotel Rancho Encantado provides conference rooms, wedding services, wake-up service, safety deposit box, room service, tour desk, private check-in/check-out, and a 24-hour front desk for the convenience of guests.

Guests can look forward to delicious food with a great menu, special diet menus available on request, a restaurant, bar/lounge, and the option for food to be delivered to their accommodation. However, some guests have mentioned that the dinner menu could be improved.

The hotel is well-kept and clean, with staff always cleaning and disinfecting high-touch surfaces. However, some guests have mentioned the need for modernizing certain rooms and improving the quality of food in the restaurant.

The high season at the hotel is in December, offering an excellent opportunity to experience the beautiful location and relaxing atmosphere. However, guests may want to consider the low season in October for a quieter and more peaceful stay.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the lagoon comes highly recommended.

October is mentioned as the low season, which could be a great time to visit for those looking to avoid crowds and potentially get better rates.

The hotel offers free kayaks and paddle boards, providing guests with the opportunity to explore the beautiful lagoon at no extra cost.

Some guests reported noise disturbances from neighboring rooms. It might be beneficial to inquire about room locations to avoid potential noise issues.

Many guests enjoyed the boat tour around the lagoon, suggesting it as a must-do activity during the stay.

The hotel is a bit far from the town of Bacalar, so renting a car is recommended for those who want more flexibility in exploring the area.

Some guests noted that the noise from the nearby highway could be bothersome. Requesting a room away from the highway might help ensure a quieter stay.

The hotel offers a taxi boat service to reach the center of Bacalar, providing an alternative and scenic way to access nearby attractions.

Guests with babies appreciated the hotel's willingness to help with heating baby food and storing luggage, making it a suitable option for families with young children.

While the food received mixed reviews, some guests found the breakfast delicious, while others felt the dinner menu was limited and overpriced.