The hotel was in a great location and beds were very comfortable.
I booked the hotel because it said kid friendly. After reviewing the website, I realized there was nothing to keep kids entertained. I tried to cancel but was told no refunds. We decided to make the most of it. My 5 year old was going a little stir crazy in the room so we decided to walk around. He saw an escalator and would go up and come down the stairs. I was told he was not allowed to do that. I figured it was high up so they didn't want him to fall down. We went to the other side where there was only 4 stairs. Again I was told he was not allowed to do that. He wasn't running or bothering the quests. I could have allowed him to run up and down the hallways (which I thought was inappropriate) to let out some energy, but decided going up and down the stairs was a better option. I felt as if my family was not welcome. Why label yourself kid friendly, when you prefer not having kids there. I was truly disappointed.
Clean rooms, comfy beds, ideal location to M&T Stadium and Inner Harbor
Close to Convention center. Great renevations. Comfortable room.
Used to have a really super Buffet. Now its good but pretty limited; no smoked salmon or other higher quality items normally expected at an upscale facility (with an upscale price of $19) & provided by its competitors. Also, I was charged for the room (interestingly at a lower price than I paid to Kayak) as they had no record of the prepayment! I called HotelBeds and they are working on it.