The price and the bathroom wad nice
The guy working at the front desk was not very concerned that I wanted anything but the first floor and he acted like he didnt care the room looked sort of dark and worn the pull out couch had crumbs and tissue in it the room as a whole did not feel clean
I checked out but alerted them I would be staying another night and secured the room. I was told I did not have to change rooms. Upon coming back that evening having spent all day at the hospital I was told someone checked me out of my room- unacceptable
Everything was great
There wasn't complimentary coffee or breakfast
Very comfortable atmosphere; it was like being at home. Everything a traveler needed was available and an friendly staff.
No one at desk when I arrived to check in. No obvious way to contact anyone. Finally, attendant at food counter said someone was coming.
Location and size of the room. Plus the staff was very accommodating when issues came up.
Front desk staff was comfortable!
Not really...tv could've ben a lil clearer!
Clean and comfortable rooms. Friendly, helpful staff. Close to Ursuline College
No complementary breakfast
The pool was small
Clean, easy access
one night, guest next door was loud.
the power was off but no one informed us. it was the police who guided us back to our room, no staff showed up or explained anything. no apologize, nothing. this is the worst hotel i've ever stayed!!!
My sisters and I stayed in the king suite and the room was absolutely beautiful! So spacious and very clean.
There was no complimentary breakfast - that was missed.
The beds were comfortable and clean
The swimming pool was very small, my kids were very upset.
Hotel was promoted as providing free breakfast, was told at reception that was no longer the case. Reception staff were dressed in a somewhat untidy way.
Great rooms and good location. Breakfast was also good
Lady at check in had long curly nasty nails. Also only one elevator. It did not say on their web site there was no pets allowed
Great location, nice staff. Plenty of free parking.
Too noisy! Had to call several times first night. Police came and threw out 5 guests. Never had this experience in a better hotel. No manager's reception except Wed. + no restaurant or bar at all.
When we checked in we were given keys that didn't work. Went back to get those fixed and returned to room again only to find that someone else was already in the room! Desk clerk blamed someone else and never apologized.
Great location off Chagrin Blvd. and very close to Rt. 271. There is a lot of good shopping and restaurants nearby.
We were promised a room with 2 queen beds and they claimed they only had a room with one king bed when we arrived. Said they were completely booked and could not switch us to a room with 2 beds. Also, the computer in business center was slow & outdated.
The location and the apologetic front desk person at checkout
Everything. Inefficient check-in staff. Refused to exchange double room for single bed room because room booked by Priceline (rooms were same value,hotel was near-empty). Towels soiled and only replaced at second request. Desk clerk forgot wake-up reque
Very helpful hotel staff, great food, comfortable room....
Marriott does a good job again - this is a nice small hotel, just off the highway. Getting there the first time can be a bit confusing, but once you've done it, everything is right there. I was very impressed with the friendliness of all of the staff, particularly the front desk. The hotel itself has a nice restaurant area in the lobby. The pool is tiny and way too hot for real exercise, and the fitness room is also small - but they are nicely done, like the rest of the property.
The staff was terrific, very professional and helpful. We did find a little residue from cleaning near the tub, but otherwise the room was immaculate. I would stay there again.
OK...I have to say that this was not a terrible place to stay. It was a bit on the tired side but comfortable and reasonably clean. The staff was very friendly on check in. My issue was with the so called 'complimentary' breakfast advertised in the reservation. Thank goodness we did not sit and eat and assume that what was in writing was true! When we checked before eating we were told this was a 'online travel website thing' not a 'Marriott thing' . The front desk staff not only would not honor what was in writing she did not want to even check on it. Amazing. We checked out without eating. Now, it could be that we just got the wrong person to help us...just double check if you are really intersted in having breakfast there.