Welcome to Belle Epoque! Your 4 star Bern hotel has its own restaurant serving dinner. There is also a bar/lounge where guests can enjoy drinks after a long day. Knowledgeable staff available at the front desk 24 hours-a-day and can provide tour/ticket assistance, express check-in and express check-out. Free Wi-Fi is provided. Planning a meeting? This hotel has conference rooms, as well as a business center. The reception also has a safe deposit box should you need to lock away any valuables during your stay. Other amenities include dry cleaning/laundry, an elevator (lift), concierge services and shopping on site.
I myself am in the hospitality sector, and my expectaions on a hotel on one of the main streets of Bern were the "regular touristic stuff", however the two concierges I dealt with, the front desk personel and the rest of the staff were more than friendly and helpful all the time.. For example, when we went to have breakfast 5 minutes after the buffet was supposed to close they did all for us to enjoy our teas ans latte capuccini as well as the full buffet (excellent pancakes and also the parmiggianio was great).
The Sunday evening concert
The staff was very friendly & they upgraded us to a suite which was lovely
everything - Actually, we think you have under-rated the hotel in your website. it is fantastic and the staff are all very friendly, welcoming and very helpful. Hotel has great ambiance and location is great!!!
upon arrival they had a very nice and amusing jazz concert...good music and very nice "ambiance"...
The rooms I was in was a bit oldfashioned, and not suited for the business traveller (very small table to work on)