Nice size, clean rooms. Staff was extremely nice. Excellent selection for breakfast.
Nothing at all.
The room was cozy and homey with a fireplace, kitchen and living room area. The staff made you feel like family. The breakfast bar was over the top!
It was farther away than we planned but the amenities made up for it.
Very good location and good amenities. A cozy breakfast area and nice selection of food types
The staff, and spacious clean rooms
The people and location.
Staff we encountered were all very friendly and accommodating. They welcomed my toddler with a surprise, a choice of one gift from a box full of toys. Free continental breakfast, don't expect gourmet but plentiful and wide variety to satisfy all.
The excessive use of room fragrance (potpourri or febreeze?)! It was very difficult to breathe that we had to open all windows and blast the heat in order to air out the room. The lobby restroom needed attention for 3 consecutive days!
I loved this hotel the room was fantastic the staff was excellent I couldn't have asked for more . I will be back
Nice room, very clean, good location and great breakfast.
It said pet friendly but they charge $--- per night for a pet! They charged more than the room. I've stayed at other pet friendly hotels and the charge is around $15 or $25, rarely $50. Do not stay here if you have a pet.
The staff was very friendly and attentive.
The rooms were clean but older. A upgrade would definitely help the appearance of cleanliness. The breakfast offered a wide variety but the buffet area and dining areas were VERY messy and not cared for as they should have bee.
that we got a last minute room
room was not clean, shower and towels were dirty. poor water pressure. not a exciting time !!also food was gone thru and had to ask for something hot and fresh.was bland
Being charged For having dog
Nothing great to like about this hotel, has not kept pace with upgrades
Stay was ok, nothing special for the price paid for the duration of stay, kitchen and bathrooms need upgrades, especially sofa beds
Polite staff, nice room, had stains on carpet though, great breakfast.
Pool and hot tub were very dirty and need to maintained better.
They had a very good breakfast.
The matress was old and lumpy. The double matress was too small for two people.
the bed is not comfortable, it's a king size but it's lower in the middle, you constantly waking up to fix your position. it could be old and over use.
I liked how they had kitchens in the room and you are able to prepare your own meal if you wanted.
Not really a big fan of the staff. If you're a young couple they automatically think you're trouble and is going to throw a party.
The front desk staff was friendly & helpful with the easiest way to downtown Chicago and directions to the closest train stops. Our room was clean, well appointed, & had a comfy sofa bed. Breakfast had plenty of choices. Free parking & easy to find - nice overall experience.