Welcome to the newest IHG product, the all new Holiday Inn Franklin-Cool Springs! Our great location right off I-65, just 20 miles south of Nashville, Tennessee, is near prominent businesses and puts you in the heart of our business district. The hotel is surrounded by some of the best restaurants and shopping – many in walking distance – to complete your stay with a taste of local flavor. The hotel features an onsite restaurant serving freshly prepared a la carte breakfast items to start your day. In the evening, plan to enjoy some of the best burgers and locally crafted beers when cocktail service is available. The Fitness Center is open 24-hours so you can stay in your routine while you travel. The Business Center features computers and a printer to check flight schedules, traffic, weather and take care of necessary tasks. The business center and all guest rooms and suites provide free Wi-Fi so you can stay connected while you are away. Planning a meeting or social event? Give us a call! We have great group rates and space to accommodate your event. Holiday Inn Franklin-Cool Springs – the area’s hottest new hotel.
Beautiful & spacious room
There were many body hairs in the sheets on the bed.
The property was nice, rooms were new and clean
It would have been nice if breakfast was included.
Totally remodeled.I was informed they've only been reopened for 6 weeks. Looks like 1 week. It is beautiful! Clean. Bed is phenomenal. Bath, sitting areas, desk, TV, heating and air, decor, cleanliness is all perfect. Front staff are fantastic, friendly.
Friendliness of the people there
Nice, clean, fresh. Great room with updated Tv and nice 'fall out' space. Great location, value and staff!
Under Construction - no breakfast to speak of (bun in a bag), no lobby, no services.SHOULD HAVE BEEN INFORMED AND ALLOWED TO CHANGE HOTEL!!!!!!
Since the front of the hotel was being renovated, the rear entrance and temporary folding table front desk was creative. The lack of signs made it an adventure to find. The staff tried to appease our disappointment via nice words, but no rate reduction.
The hotel is undergoing renovation. We were NOT informed of this when making the reservation. All the information from the reservation showed the property as having a pool and complimentary breakfast. We found pool was drained and no food service.
Room was nice. Bed TV everything was good. Only thing about the room I didnt like was the shower. To small.
The building is being remodeled. You have to go to the back of the building. Parking is limited. Pool is closed.
Very nice and newly renovated room. Due to a cancellation, I was upgraded to a suite at no extra charge. Staff was extremely nice and very professional. Will be even nicer when the renovation project is complete.
This hotel is currently under major renovation (soon to be a Holiday Inn) so there are construction workers everywhere and noise related to the renovation project. They have a temporary desk/reception area set up in place of their normal desk.
Updated rooms were great. When the whole hotel gets finished it will be nice.
Front desk person, someones hair was on my pillow,
Under construction. Room was nice but the rest was unacceptable.
Brand new remodeled rooms, beds, bathrooms.
The place was under construction so there was no breakfast or public spaces at all.
Rooms will be very nice when done
1. Ongoing construction not disclosed at booking. 2. Breakfast was prepackaged cinabon instead of described at booking 3. HAIRS FROM PRIOR GUEST ON SHOWER WALLS
we were 1st people to stay in room after renovations so it was great
still under renovations so, NO AMMENITIES were open and construction noise started at 8am daily....no sleeping in.
The location, literally, that's it
Dirty, run down, hotel is under renovation which is great. Our room(s) had torn curtains, stained carpets, disgusting bathrooms and loud air conditioners. Could have stayed somewhere much cheaper and been more satisfied
Location was good
The were remodeling the hotel and it was a big mess
This hotel was old and rundown and under construction. The front door was closed. The continental breakfast was a honeybun. Overall experience was a huge disappointment.
Only packaged honey buns for breakfast
Hotel was under major construction and very noisy.
the hotel is currently under construction.
Nice bed, and room had other nice features.
Hotel was being rnovated and was noisy.
Location was handy and once was a very nice hotel and the staff was friendly.
However they are in the process of updating and becoming a Holiday Inn so have use of limited number of rooms and using back entrance. Our room had a hole in one corner and the breakfast was limited to honey buns and coffee or tea - not even juice!
Very nice place! Safe area to be especially for your car. Definetly would stay there again!
Kind of hard to find but worth it!!!!
The hotel was under renovation, which should have been made known to me upon booking.The construction noise was annoying as well as the workers drinking in the parking lotDead bugs in the roomDirty towels in the bathroomStaff was rude
1. Under constructions 2. Nothing like pictures 3. Lobby was small bedroom 4. breakfast room same 5, no breakfast coffee and honey buns 6. No exercise room or amenities7. Plastic on all windows 8. Hard hat area beside room 9 more 10. Have pics
Quiet, large room
Very sqeeking beds, kept me up all night. Large hair ball left on the floor from someone's hairbrush not very clean.
The hotel was under construction with construction starting everyday at 9 but the trucks coming in and Making nois every morning between 8-8:30. Breakfast was limited and there was no pool or fitness center due to the construction
Location was great. Not far from Nashville. Staff was friendly and helpful.
Room needed to be cleaned. Vacuuming wasn't done prior to our arrival or during our stay. There was someone's soft drinks left in the refrigerator, probably from the previous guests.
Nice clean room and hotel
I was locked out my room every night and was it able to get in due to lock issues
BED WAS COMFORTABLE!! CLEAN BATHROOM
A LITTLE HARD TO FIND LOCATION AT NIGHT.
quiet and clean great location
tub out dated and no stopper for the bath even when we called for one; breakfast was very disappointing. Nothing was up to standards, had to stop and get breakfast elsewhere.
The pillows were small and flat. The linens and towels were old and worn.
The breakfast was terrible for healthy conscious people. There was cereal and waffles and donuts. This hotel used to have a marvelous breakfast and a nice older lady who watched over it. What happened? Both the tub and sink had cracks. The towels thin.
Location makes it hard to beat for me and I like to use the treadmill to wind down after work. That leads to what I don't like regarding towels in the room (see below).
The rooms are clean but minor maintenance does not get much attention (loose screws on the deadbolt, lamp switch stuck, etc.). I'm a repeat guest and most annoying is the recent decision to cut down on the number of bath towels in the room (2).
very quite area, roomy rooms
pillows are not the best. I would suggest putting better pillows, bed was ok and comfortable.
Adequate for a night's sleep near work appointments. Liked that they had good teas for breakfast. The front desk staff was friendly and helpful.
The pillows were unlike anything I've ever experienced even in communist countries. Square balls of lumps. Never had pillows keep me from sleeping before. Had a horrid time finding the place at night too- hidden behind a business, unlighted sign.
Put me in a room across from laundry room then changed me to a room on second floor when I complained. Sheets were wrinkled. Coffee maker did not work well. Room needed to be dusted.
Comfortable bed, quiet vent in bathroom.
Could find no ice until we went to 4th floor night & morning & there were only a few rooms rented! Poor choie of TV channels. And most of all scratchy sheets & hard pillows.
Room need update. Especially the bed.
The location was great. Not far from restaurants & shopping area.
The hotel didn't seem to be clean. There was an open bar of soap in the shower.
It was mostly clean.
1) There were smudges/stains on the pillow case and sheets2) The fitted bottom sheet kept popping of the corner by my head.3) Worst continental breakfast I've seen in a long time. When something was used up, that's all until next day. Cold coffee.
The location is very convenient.
The cleanliness is subpar. items found in refrigerator. Trash under chair. Hair in the bathroom.
At check in we were told pool hrs only to find it unusable, excessive algae growing on the bottom & sides half covered with leaves.Sheet & pillow case had small holes. Carpet badly worn. Beautiful entry but not a 2 1/2 star yet!!
The location was great in the Cool Springs area. It was also quiet outside, no interstate traffic noise.
The pool was dirty along with the pool deck area.