Holiday Inn Franklin - Cool Springs By IHG

The hotel offers daily housekeeping, contactless check-in/check-out, and an outdoor pool for guests to enjoy.

Yes, the hotel offers free parking for guests.

Some guests found the breakfast buffet to have a good selection of different types of food, while others were disappointed with the quality and variety of the breakfast options.

Many guests appreciated the clean and well-maintained rooms, while some mentioned issues with cleanliness, such as dirty common areas and stained carpets.

While many guests praised the friendly and accommodating staff, others expressed concerns about under-staffing at the front desk and issues with customer service.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

The hotel allows pets, but some guests noted that they were placed on higher floors, which made it inconvenient for taking their pets out. If you're traveling with a pet, it might be worth requesting a room on a lower floor for convenience.

Some guests were disappointed to find that breakfast was not available during their stay. It's advisable to check with the hotel in advance to ensure that breakfast will be provided during your visit.

A few guests experienced issues with water pressure in the showers, with water completely going off at times. It might be helpful to inquire about this issue at the front desk and plan accordingly.

Some guests reported that their rooms were not ready upon arrival, even past the check-in time. It's recommended to confirm the readiness of your room to avoid any inconvenience.

While the hotel offers increased accessibility, some guests noted that the handicap shower let water run onto the bathroom floor. If accessibility is a concern, it's advisable to inquire about specific room features.

Several guests were dissatisfied with the quality and cost of the hotel breakfast. Bringing your own breakfast items or exploring nearby dining options might be a good alternative.

A few guests mentioned issues with room maintenance, such as non-functional lighting switches and bathroom plumbing problems. It's advisable to check the functionality of room amenities upon arrival.

Some guests reported noise issues, including a musty smell in the room and a sleeper sofa that was not comfortable. It might be helpful to inquire about noise levels and room conditions when making a reservation.

Several guests experienced a lack of hot water for showers, with some being told to run the shower for an extended period to get hot water. It's advisable to confirm the availability of hot water with the hotel staff.