The Comfort Inn Brooklyn Cruise Terminal hotel in Brooklyn, NY is across from the Battery Tunnel to Manhattan, just one block from the Brooklyn Cruise Terminal. Barclays Center, Madison Square Garden, the Brooklyn Bridge, Ground Zero, Statue of Liberty and Battery Park are easily accessible from the hotel. Amenities include free wired and wireless high-speed Internet access, free hot breakfast and free parking on a first-come basis. Please do not request rollaway beds or cribs, as the room configuration does not allow for extra bedding. Must be 21 years or older to reserve a room.
Nicely 'tucked' away.
Afternoon desk clerk very rude. Long pause before responding to question about soda machine and when she did respond she kept her head down, no eye contact. THEN she raised her head and said 'how may I help you?' In the most condescending tone possible.
We had a late flight so got to the hotel late also. No one was there to assist us at check in. We had to wait nearly 30 minutes for someone to show up. The room was minimally cleaned. Had to request cleaning services. Just not worth the price we paid.
Staff is very friendly and helpful. Very sensible option. I'm happy with my choice. I stayed there for 4 days and was fully satisfied.
Continental breakfast was great..many items to choose from. Shuttle provided by hotel to and from subway daily was appreciated.
Front desk was not to friendly. I'm very upset that housekeeping took my souvenirs that I purchased in NY from my room. Explained to front desk and it felt like it wasn't important to her.
Proximity to Bklyn's 1st 'cool corridor' court street and my hometown Boerum Hill.
Unwilling to honor Choice Hotels' rewards program; stay 2 nIghts, get 1 free. Far from most places you may want to got including the Cruise Terminal.
we liked almost everything from the room to the breakfast and staff free parking and wifi
there was no refrigerator in the room or drinking water in the room
Room was surprising spacious for the hotel size, breakfast was great and included a make your own waffle station.
Very noisy, inadequate parking (wasn't monitored either, anyone could park there), staff was kind of rude.
The location was great! Close proximity to a lot of things and easy driving to everything else. Room was very clean as was the rest of the hotel! Very pleasantly surprised with this stay. The free parking was a huge perk as well!
Morning staff was not very pleasant, but staff checking in were very friendly and helpful!
This hotel was clean, comfortable, and inexpensive.
Breakfast was a disappointment. Coffee was out and no one was around to make more. Food looked old.
Room was tiny. No housekeeping service received. Asked for sink stopper to be fixed and it wasn't done.
Quite new. Firm beds. Free parking snd shuttle service to NY subway. Fred breakfast.
No free parking as requested- staff was no help & told us to park on street and read parking signs, also requested wifi did not work, not in ideal part of city/ should not be considered a 2 star hotel
Everything was great for an overnight stay - clean, nice, close to Midtown, and breakfast was good!
At first - location seemed a problem - but all was great.
There was parking
Lack of cleanliness, wifi could not be accessed on the third floor
FANTASTIC Love price convenience to BQE and Park Slope and Cobble hill park Great bathroom
They had a shuttle to the train station
The lady at the front desk on checkin day was rude and full of attitude. Gave us the wrong room and no apologies only to tell us we don't have any other option. On the poor internet reception she told us to just keep trying there is nothing they can do.
Easy parking and low price
hotel's location was so far from downtown and subway
The king size bed and cable.
Really slow intermittent Internet.
Convenient location, free parking
bed and bathroom not cleaned up. hair & winkles on bed sheets. Only 1 very slow elevator
The hotel tries to accommodate you with free transport to the subway until 7pm. Also, they have toiletries at the desk if you forgot something and the waffle maker was pretty good too.
The location is terrible. You are literally right next to the highway and if you walk in the opposite direction you are in the projects. Don't walk around after dark if you catch my drift.
the bedbugs and refund lie.
The guy working in the restuarant was very hard working, polite and courteous. The hotels policy of paying the cab's fee for for people venturing out to the subway. This is very good and relieving for those without any source of transport.
Just the location. Difficult to locate.
The stay was very comfortable and peaceful. I really enjoyed the breakfast in the mornings. There was never a crowded moment and plenty of fresh fruits, yogurts, boiled eggs, sausages, waffle batter, cereal, OJ and apple juice, toast, butter, and milk.
I wish the cleaning crew would have been more thorough with their jobs like making up the beds and throwing away trash.
The hotel had a shuttle to the train station. It was near tons of restaurants.
The room was small for the price. Got blamed by one of the front desk girls for putting too much tissue in the toliet. Our toilet wouldn't flush Saturday and our departure on Sunday. We even tried the bathroom near the breakfast area which did the same.
They caimed I stole the sheets and blankets and charge me 50 then 25. I had one small pocket book..I hope they have cameras cause im sueing
The room was nice and clean.The first room that I was checked in had no hot water, and the receptionist girl switched me to another room with no problem.The breakfast is good and the kitchen is big enough to fit all the guests.The location is good.
I just didn't like my stay
Breakfast and kitchen staff were the most descent part of the experience
Staff was not at a professional level. Facilities, even though they had upgraded bathrooms, were very worn. Furniture was that I expected out of a Motel 8. Expected a little bit more space for a king size room.
Breakfast and staff was about the only good thing about this hotel. Horrible experience- would not recommend.
Front Desk Service was horrible - no professionalism whatsoever. Even though they've upgraded some of the fixtures and bathroom, the room still had an torn look to it- maybe the furniture. Expected a little more room for a king size room. No fridge.
Location and price
Had to hook up the disconnected phone.
Room phone didn't work, there was no remote for the tv and the bathroom tub was messed up.
Nice & quiet everyone was friendly loved that it was free parking & shuttles that took us to the Subway
Have no complaints
Great staff, Very nice and comfortable rooms
No refrigerator and microwave in the rooms
the front desk was rude!!!!!! I ask for some extra bedding and a pillow they inform me that they didn't have any . my husband was put out of the shuttle bus to accommodate some other people. I ask prior to my arrival could I have a late check out I was
THE WHOLE HOTEL EXPRIENCE WILL NEVER EVER COME BACK .... FIRST TIME IN NEW YORK........
Nothing at all
Everything . Manager very rude . Staff all with out uniforms . Alot of stilings in hotel .
The size of the room and the cleanliness.
The room smelled like smoke and was not close to subway. It was onkynclose to a few local shops.
The price, although with taxis to get where I needed to go, the value lessens. Front desk staff was helpful.
Room was on the 2nd floor in a corner between 3 rooms of noisy people going in and out. Finally around midnight it stopped....until they came back at 4:30am. When I was moved to a different floor the next day it was fine. The hall carpet was filthy.
the comfortable king size bed and nice bath tub and free good breakfast and free parking
the gym is to small
The staff was completely unhelpful. We couldn't get extra towels, sheets or blankets. My child was cold all night. It wasn't a very nice neighborhood.
Front desk personnel were helpful
Elevator was broken all 4 days we were there. Card key had to be reset daily. Not very clean.
luggage storage after check out
location. too far away and remote. room housekeeping is sporadic. staff not exactly the friendliest.