Guests are Mistreated
I stayed awake my first night there cause the guest in the room next to me was having a party; that's how thin the walls are. There were no bottled water available for the guests. After I left, the hotel charged and accused me of stealing a clock from the room. I have no way of defending myself, since I was a guest occupying one of their rooms and they had my credit card info. I feel like I walked into a trap. The staff could've stolen the item and easily pass the blame on the guests. It's that easy and simple. I've never stayed in such a nightmarish hotel. Never again.
No microwave or fridge in room.
Nice Breakfast and staff, and location.
No microwave or fridge in room, small gym.
Close to Brooklyn bride and park. Parking was easily available.
Room was small but that's expected in Brooklyn area.
Not as good as I was hoping
The room was clean and the staff we're friendly
The room was so small and they didn't have a fridge or a microwave and no vending machines in the hallway like most comfort inns I've been to
The cab service was the best part of this hotel.
The woman who staffed the desk was not friendly or hospitible nor did she provide an acceptable level of customer service. Hospitality is not her gift. The male staff was most pleasant and provided excellent customer service and hospitality. The cab drivers stationed at the hotel were wonderful, friendly, helpful and most accomodating. They really did help us with our difficult schedules.
The woman at the desk was not helpful and did not think to provide hospitality or welcome. She ignored people that came in the door. When I inadvertantly left my phone in the lobby and went down to retrieve it, rather than returning the phone in a friendly manner she curtly lectured me. As a paying guest of the hotel, I would expect at least a civil tone. As a paying guest of the hotel and as a person older than her I would have expected at least a civil tone, but the woman's tone and her demeanor was not civil. she acted like she was going to penalize me and keep my phone. I was offended.
Let the destination reach you at The LOOK Hotel, Red Hook, an Ascend Hotel Collection Member in Brooklyn, NY just one block from the Brooklyn Cruise Terminal. Nearby destinations include Barclays Center, Madison Square Garden, the Brooklyn Bridge, Ground Zero, Statue of Liberty and Battery Park. Enjoy amenities like fitness center and free coffee. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Based on 1,077 reviews
Policies vary by room type and provider.
Red Hook is known for: waterfront, local eateries, cobblestone streetsMore
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