Budget Van Rental Porto
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Most popular location | Average price | Good deal |
|---|---|---|
Rua 5 De Outubro 400 | $70/day | $70/day |
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Budget customer reviews
7.3
3 verified ratings
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They didn’t have the car that I rented - it made my travels much more difficult.
Extremely long wait time to pick up the vehicle. Decided a day later that we wanted a larger vehicle, so we made a reservation online for a larger vehicle. Went back and waited in line for another two hours only to be told they didn’t have a vehicle
When I showed up a half hour after my rental time to pick up my rental car, they said there would be a half hour to 40 minute wait for my rental car. I said I had a reservation and the man at the counter gestured to a group of people (maybe 20) sitting on the side and said "so do all of these people and they have to wait for their cars too." He told me that the cars were on site but just needed to be cleaned. They wouldn't finish checking us in until our car was "ready" and said they would call us up to the desk at that time. Other than having to wait in a long line to get my car before, I've never been told that my car wasn't ready. I was lucky to not have to be anywhere right away which is different than other work trips.
Easy pick up and return. Nice vehicle
All Everything was good
Counter service was good. However the vehicle that I was lead to believe was to get, wasn’t even available by Budget. Vehicle I was given was filthy, so bad that I could barely see out the windshield
I'm writing to formally complain about a confirmed reservation that was not honored, and to request a full refund plus compensation for the losses it caused. I arrived at the pickup counter on time, and your staff told me **no cars were available**. A confirmed reservation is a commitment. Turning a customer away at the counter with no vehicle and no alternative is a failure of your core obligation. This wasn't a casual rental — it was one leg of a planned itinerary where **the other leg was a flight**. With no car, my entire plan had to be scrapped and rebuilt on the spot. The fallout cost me approximately **$400** in extra expenses. I am requesting: 1. A full refund of all charges on this reservation 2. Compensation for the $400 in direct costs your failure caused I expect a written response within 7 business days. If this isn't resolved satisfactorily, I'll be filing complaints with the BBB and my state attorney general's consumer protection division. Regards, Dinesh K
I pre-booked the vehicle but, when I arrived to pick up at 10:30 a. m.< my name was not on the list and I had to take a number. I was #69 - at 1050 a.m. they called #53 - I then spoke to a younger attendant that was extremely helpful - she then brought me to an "internal" kiosk and, after she was berated my senior staff for having brought me there, she told them that I was supposed to have a vehicle waiting for me and she insisted that I be attended to. The internal staff gave me a vehicle - it was supposed to be a compact SUV - but I got a large midsize SUV & was told that nothing else was available - the rest was OK at pickup, including the vehicle once I got used to it. The return was good - fast & efficient - the only complaint is that the attendant said that everything was OK with the vehicle and that he had just emailed the closeout documents. I have STILL NOT reveived the documents.
I was charged $300 for an “Out-of-State” Fee
An emergency cost me to return the car early. They use the excuse to charge almost $400 in fees. Despite the fees charged being directly at odds with the words in the contract. It’s one thing to not give a refund for days unused it’s another thing to more than double the cost of the rental. Feels really crummy. I will not be doing business with budget or any affiliated company in the future.
Where can I find Budget van rentals in Porto?
Address
Rua 5 De Outubro 400Hours
| Monday | 14:30 - 18:0008:00 - 12:30 |
|---|---|
| Tuesday | 14:30 - 18:0008:00 - 12:30 |
| Wednesday | 08:00 - 12:3014:30 - 18:00 |
| Thursday | 14:30 - 18:0008:00 - 12:30 |
| Friday | 14:30 - 18:0008:00 - 12:30 |
| Saturday | 09:00 - 13:00 |
| Sunday | 09:00 - 13:00 |
Address
Rua Cha 36 Porto Sao Bento RlwHours
| Monday | 15:00 - 17:3009:00 - 12:30 |
|---|---|
| Tuesday | 15:00 - 17:3009:00 - 12:30 |
| Wednesday | 15:00 - 17:3009:00 - 12:30 |
| Thursday | 15:00 - 17:3009:00 - 12:30 |
| Friday | 09:00 - 12:3015:00 - 17:30 |
| Saturday | 09:00 - 12:30 |
| Sunday | 09:00 - 12:30 |
Phone
+351 965 859 807Address
Campanha(Comboios De Portugal)Hours
| Monday | 15:00 - 19:0009:00 - 13:00 |
|---|---|
| Tuesday | 09:00 - 13:0015:00 - 19:00 |
| Wednesday | 09:00 - 13:0015:00 - 19:00 |
| Thursday | 15:00 - 19:0009:00 - 13:00 |
| Friday | 15:00 - 19:0009:00 - 13:00 |