Xclusive Maples Hotel Apartment

Guests have praised the staff's professionalism, the neat and clean areas including the swimming pool, and the good location and services.

Some guests have expressed concerns about the bad smell, bad furnishings, and the worst cleaning service. However, others have found the hotel to be clean and spacious.

Common complaints include the unusable sofa bed, noise disturbances, and issues with the furniture, curtains, and cleanliness. Some guests have also mentioned unprofessional and rude behavior from the staff.

The hotel offers free parking, a swimming pool, and a fitness center. However, some guests have mentioned that the pool facility may not be available on certain days and that there is no hot water in the pool.

The hotel's high season is in October, and the low season is in September. Visitors should consider these factors when planning their stay.

Some guests mentioned that requesting a room change resulted in an improved experience, so consider asking for an upgrade if you encounter any issues with your initial room.

Several guests reported issues with cleanliness, so it's advisable to thoroughly inspect the room upon arrival and promptly address any concerns with the staff.

If you need early check-in, it's worth speaking to the staff as some guests received assistance with early check-in and room upgrades from accommodating hotel personnel.

Guests staying on higher floors noted noise disturbances from neighboring apartments, so consider requesting a room away from potential sources of noise.

Some guests found that certain basic amenities were not readily available in their rooms, so it's recommended to confirm the availability of essential items upon check-in to avoid inconvenience.

If you encounter any maintenance issues in your room, such as faulty appliances or cleanliness concerns, it's advisable to promptly notify the staff to have the issues resolved.

Some guests experienced discrepancies between the booked room type and the actual room provided, so it's important to verify that the assigned room matches the booked specifications.

If the availability of the pool is important to you, it's advisable to confirm its operational status and any restrictions on usage, as some guests found the pool closed during their stay.

If you find that essential items are missing from your room, such as towels or toiletries, promptly request these from the staff to ensure a comfortable stay.

While some guests reported unprofessional behavior from staff, others praised the professionalism and helpfulness of the hotel personnel, so it's recommended to seek assistance from the accommodating staff when needed.