Great. Loved that there was WiFi on flight to keep in touch and excellent service of beverages and snacks.
Great. Loved that there was WiFi on flight to keep in touch and excellent service of beverages and snacks.
Business class is great. New airplane, very comfortable, better than some of the major airlines I am used to
Terrible. Flight was cancelled due to the weather in the east and sout east(florida). Did not get any compesation of any kind. According to them, it was not under their control so I lost all the money paid for the 2 fairs from Raleigh, NC to Orlando, Fl.
great flight. Pilot was communicative, flight attendants were excellent. Really nice experience except my tv didn’t work.
Overall, the flight was better than the flight I took to go to Florida, which had a bunch of problems. The crew is really nice and the plane was new so it had a small problem when we were on the runway, but the flight itself was great. They even made some time back up, which is always a good thing.
at the time for boarding the lady just call Group A and no other goups and everybody from A to F go inside without the right turn,and when we get in theres no more spsce for carry on , the ones that get in at not correct group from the back occupy our space !!!!! a mess !!!!
There were multiple delays but JetBlue tried to make the boarding and departure process as quick and efficient as possible. The crew was as detached from reality as could be, meaning: not very friendly and just doing things by the numbers.
I had back trouble prior to my flight and everyone was great about helping me.
Jetblue needs to improve on Onboarding as it seems to always be behind on departing. It never leaves on time. I would recommend to have an earlier Onboarding in order to leave on time and respect your customers time as well.
40 minute delay before take off after boarding flight. Bright lights throughout night flight due Issues with light panels. In flight Entertainment nonfunctional
Didn’t happen. They stranded us in Orlando and had to book a flight on frontier to get to our destination.
Flight was late taking off. I think the crew and pilots did a good job. It definitely worked for me. I would fly spirit again thank you.
Never made it to Atlanta due to the horrible policy of having to be at the gate 1 hour prior to departure. I was at the airport and the plane had not left Baltimore, but was not allowed to board.
Flight left very close to original projected time. Paid for checked bag weight overage (my fault). Plane was literally brand new & this was its 2nd flight. Seats were alittle uncomfortable (I'm 5'11 * 175lbs and was alittle cramped, & brand new seats had little cushion). Food options were good. Main thing was flight took off & landed on time.
Flight left very close to original projected time. Plane was literally brand new & this was its 2nd flight. Seats were alittle uncomfortable (I'm 5'11 * 175lbs and was alittle cramped, & brand new seats had little cushion). Food options were good. Main thing was flight took off & landed on time.
Horrible experience. 1st we were over an hour late. 2nd waited to board for 2hrs 3rd got off/on plane 2 times 4th each time we got on the plane we sat in rhe plane for 1 to 2 hours with no updated or water 5th we were given literally 4 different answers as to why we werent in the air yet
I particularly did not have no problem with my backpack, but a few people in front of me did. The chairs were really uncomfortable. Unless is a super short flight for over a weekend I wouldn't take this airline.
Do I need to call them or will you handle my complaint ? I paid for one carry-on bag. my email said up to 50 pounds when I got to the counter they charged me $79 more for my 48 pound bag!!! they said nope only 40 pounds. My email says 50 pounds. !!! I’m out another $79!!!
Frontier is an absolute disaster in Costa Rica! After changing the schedule to 2 hours later I was forced to lucky to purchase 2 connecting trips to get home at great expense. Also when I got to the SJ airport, I was forced to stand in the terminal (no seating) for 1-1/2 hours waiting for the Frontier counter to open instead of being able to get my boarding pass so I could relax in the Amex lounge and do work waiting for my flight. Further, when I left Denver on the first leg of the trip to SJ, we were 1-1/4 hours late leaving “because a flight attendant needed paperwork. This also caused a double connecting purchase to get to my family in CR for Christmas Day. Remind me not to use Frontier for my upcoming CR return flight. So sorry to be so honest but I sometimes wonder if anyone is listening or if they understand the damage they cause by some accounting or logistical reasons for a schedule change, Thanks Steve
The front desk crew was rude and disorganized. Our flight was over an hour late. We waited on the runway for a long time. Having to pay for drinks was not ideal.
Six hour delay. Poor customer service. No voucher. Bad communication. Missed important appointments.
Our flight was delayed an hour, then when we got to board our flight finally, we were waiting in our seats for take off for 45 minutes before it was communicated that there was a maintenance issue therefore we waited on the plane for over an hour while that was resolved. We did not get to Phoenix until almost 3 hours after we were originally supposed to. This was the first and last time I will be flying Frontier.
Flight was canceled with little warning. Flight was rebooked through Ontario, California and connecting flight was delayed by over three hours. Frontier is living up to their Greyhound of the skies reputation for sure.
I purchased a carry on bag online…was supposed to cost $72 but after a whole slew of bs charges, the total was over $175.00. Because of these hidden charges, I will not even consider flying Frontier ever again. It’s just not worth the hassle. I’m scratching this company off my list forever.
Flight was OK. Seats were good no cell phone charges on the plane no TVs or entertainment.
There were 3 leg for the trip and each leg was delayed by 90 minutes or more. The boarding process takes forever with people waiting on the jetway even though most folks do not have carry-on. The whole process is poorly managed.
Flight cancelled and was told by a rude gate agent that they don’t accommodate on other airlines. Had to wait 5 hours for a connecting flight that had a 7 hour layover. Would not allow bags to be checked early so we couldn’t go through security .Had to rent a car for the afternoon to store bags and get a meal. Also incurred a hotel fee. No apology or reason given for the cancellation- just rudeness.
They cancelled the flight then did nothing to help us rebook. It was awful - I won’t fly with them again
The process of buying the ticket and navigating all the hidden charges that Frontier throws at you was a terrible experience. The actual airport experience and flying was fine.
The truck that was refueling the plane drove away with the hose still connected to the plane and ripped part of the plane off with it
Atlanta (ATL)United States
Ponce (PSE)Puerto Rico