Service was professional and quick. Premium economy seat was comfortable given the class
Like: departed and arrived on time. Unlike: Food options for purchase allways bad, 1 of 2 of the crew members not very friendly at all. Seats and leg room aweful. At this point I am thinking on switching to AA.
Packed flight, which makes it tough on crew and boarding staff (and the customers of course). But this was great boarding, clear instructions, etc. Traveling on the weekends are always fraught with danger as you have families and less frequent flyers thus more confusion. But this flight went as planned.
New plane was lovely. Crew customer service is always lax but expected. Kraft on time and arrived safely.
Uncomfortable plastic seats even in premium economy. No free wifi. Even paid wifi was spotty to nonexistent. Bad food. Much worse than economy on foreign carriers like Qantas.
Outstanding service, efficient & friendly crew, flight was safe, comfortable & on time
Dinner was good, but the breakfast served in the morning was horrible.
Packed in plane small uncomfortable seats elbow to elbow nobody wants to be in that situation for the money they paid
Terrible, if possible won't be flying again anytime soon!
It was amazing. I had several upgraded seats on my flight out. Everything went smooth with no delays.
I loved the fact it was on time and it was a smooth flight to my destination.
Plane was one hour late. Hardly any space for our carry-ons. Stressful to catch connections.
Loading was delayed multiple times, due to what seemed like boarding pass check system failures, or poor process. Additional delays due to plane congestion on the airport tarmac. All was made up by comfortable seating, good food and good in-flight entertainment.
I like the wider seats, Plus lots of legroom, Lacking entertainment, no tv or screen to play with
8 hrs. Of waiting instead of couple of hours..the only good thing I'm still able to go to my destination...
When flying premium on a two our flight a light lunch would have been nice considering the price you pay. A Kit Kat bar and bag of chips is rather cheap service.
The keg from Edmonton to Toronto My wife found it very cold. Other than that great flight.
The staff at the airport and on the plane were wonderful I especially wanna acknowledge the staff who boarded us at the Calgary airport. The women who helped us board at the airport were incredible… they were so kind and sweet…I very happy with WestJet and I am hoping I can fly more often to Canada.
We were happy with our experience. The price for tickets was much less than Delta and we actually took off and landed a little ahead of scheduled times.
Friendly helpful crew but that did not make up for cramped, uncomfortable seating. Anyone over 5.5 feet and 150lbs is going to feel crammed into the tiny space they have allotted for seating unless you are a special rewards customer, then you get the properly human size seats. With the outrageous price of flying these days, even in economy, the very least they can do is provide you with a comfortable seating experience. Especially since if there is any kind of delay on the ground you're likely to be stuck there even longer than your scheduled flight time.
gave me complimentary food as the flight was not full and was attentive to my needs
The flight was smooth, the plane was spacious and clean, the staff was kind and the food was decent.
Flight crew was great, and even the crew for checking bags! I had a question for a friend of mine flying tomorrow and the man I talked to was awesome and answered my questions and looked up things for me when he didn’t have to! I was able to give her current & accurate info for her flight and she was so appreciative too!!
Crew at gate and onboard were just very OK, not very friendly and honestly seemed bothered to be there. I will give a shout out to still selling headphones for those who forgot.
The flight was delayed, but not for weather. We landed over 3hrs later than planned.
We left over 2 hours late and they didn't even give us a complimentary snack, when getting to the desk I asked if I could be put in a row with only 1 other person or an empt y one I was told the flight was full when the last two rows were empty. All around over it
They are very proactive and made our boarding easy and always notified us about any changes well in advance.
Great flight. Only complaint is it took over an hour for my luggage to get to the carousel on the return to LAX That was irritating
The flight was very smooth and good. Boarding was fast, but the staff was just decently friendly.
No food to provide, they forgot that, in some cases, people stay at the airport for hours without food. Now, to provide them with food, they have to ask them to pay, because some don't have money. That way, they can't eat.
