A stay at Raffaello Hotel places you in the heart of Chicago, steps from Broadway Playhouse and Hancock Tower. This 4-star hotel is close to Millennium Park and Art Institute of Chicago.
Make yourself at home in one of the 170 air-conditioned rooms featuring kitchenettes with refrigerators and microwaves. Wired and wireless Internet access is complimentary, and LCD televisions with digital programming provide entertainment. Conveniences include phones, as well as safes and desks.
Rec, Spa, Premium Amenities
Enjoy recreation amenities such as a health club or take in the view from a rooftop terrace. Additional amenities include complimentary wireless Internet access and concierge services.
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.
Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Location! Comfortable rooms. Rooftop bar is a nice place to hang out (aside from pricey drinks).
Small elevator. The bathroom layout was weird, the shower stall was only half covered by glass, and the other half completely open. This combined with the shower head placement meant that the bathroom was completely soaked after anyone showered.
Location is nice as it's just off of Michigan Ave..Beds are comfortable.. Great that Glazed and Infused is in the lobby....some rooms have nice views...We found it charming on the first visit....
This was our second visit...and things seemed to have slipped a bit. No early check-in available( 3 couples ahead of asked and were told no as well)...reserved a double room, was first given a SMALL king...corrected the error, but not happily ...only 2 bath towels... rooms getting a bit worn...Worst of all, The Drum Bar ( which we were looking forward to spending time a money in) had NO air-conditioning and no DJ( as promised)... disgruntled employees couldn't have moved slower... sadly, will not stay here again.
When we got there they said they were sold out and gave us a room with one bed for 3 people...they upgraded us to a suite but still only one bed and one of us had to sleep on horrible sofa bed. Then the battery in the security system of the door died so we had to ask for master key to get in and out of our room! They fixed it the next day but we were leaving anyway. We won't stay there again!!!! Bellman were very sweet! Dwayne is awesome!
Room was spacious enough for 4 to sleep. Very clean and modern looking.
Toilet constantly ran and leaked the whole weekend. Would not flush well as a result and the staff showed zero interest in fixing it. Elevator was European small.
Comfy bed. Down linens. Nice sitting area
Very small bathroom. But modern pretty. Staff was very nice although the kayak boking records and direct hotel bookings aren't jiving and causes some problems. Be sure you have your confirmation number with you when you call or check in
That the hotel had a price that wasn't much more than the price I thought I had using Kayak
The hotel didn't have my reservation. I called Orbits. They said I had been notified. I didn't think I had been. I couldn't find the email they referenced. I also got an email from Kayak confirming my stay the day before so I wouldn't have even thought to look for a cancellation email. My wife and kids were waiting in the car for a long time. The kids were crabby. Orbits was not helpful. They said there was nothing they could do. They gave me an email address to contact with my concerns. I was in the middle of Chicago without access to a computer.
Location was excellent. My son and I were there for a quick trip. We could walk pretty much everywhere. The room was spacious and clean. The staff was more then accommodating. I would stay there again.
Small elevators. They are so small that they can only accommodate a couple of people is they had luggage. Sometimes had to wait a while to get an elevator.
The air conditioning was blowing hot air rather than cool air. Very hard to sleep and noisy dice we had to open windows just I keep from suffocating in the heat. Room service was expensive and terrible.
Spacious suite, excellent staff, polished appearance, good wifi connectivity
Lack of a business center (not really a "business hotel")