|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Cribs available, Express check out, Gay friendly, Gift shop, No smoking, Non-smoking rooms available, Parking (surcharge), Restaurant, Room service, Safe, Storage available, Wheelchair accessible|
|Services||A/V equipment rental, Business center, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities|
|Internet||Internet (surcharge), WiFi (surcharge)|
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Excellent, 2,530 reviews across the web
|Service||88% found the |
|Room Size||71% thought |
|Hotel Building||Building is pleasant. 73% positive comments.|
|Reception||70% said the |
|Old/New Room||For 62%, the |
|Internet||Internet is poor. It had 56% negative mentions.|
|Noise level||63% thought it was |
|Room Maintenance||66% thought they were |
|Bathroom Size||53% |
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The location and the spotlessly clean room.
NoPerfect location, spotlessly clean room, comfy bed. Could not have been more pleased.
Historic, location and view
NoClean, friendly staff especially the conceire, fantastic location - I can honestly not find any fault with the hotel, it was just beautiful.
The location was great
The bar was awful and overpriced.... I spent a lot of money there, but I forgot my keys. They told me they would send them to me for 50 $. The hotel was sort of old and outdatedI would give the hotel a 6 out of 10. The location was fantastic. The bar was awful. Bed was uncomfortable and squeeky. Room was bigger then I thought it would be.
Because we were celebrating our 25th anniversary, our room was upgraded and we received champagne and chocolate covered strawberries! We were overwhelmed! Thankyou from the bottom of our hearts! Scott & Mary Troupe
No!!!!Classy, great staff!
bathroom needs upgrading. No fans in bathroom, no place to put used shampoo, etc in bathtub/showeroverall good
It was beautiful and inviting. The staff was really great!
The toilet didn't clear out on flushing and the shower did't drain well. One of the phones didn't work either. Have to make allowences for an older hotel.Our room was not available when we came to check in at 6 pm and it wouldn't be ready til after 9 pm. They did provide us compensation for the delay, but I wanted to change clothes to go out for the evening. The room was beautifully appointed and the public spaces are really lovely. We liked the breakfast which was not included in the price.
location was excellent. the storied history of the drake. Front desk staff were helpful and friendly and provided us with complimentary champagne since it was our honey moon. Very nice gesture.
Room was a little in disrepair.
close to down town, easy in easy out of town when driving, nice breakfast availability.
The friendly staff!
Yes for the price we paid for our room we expected it to at least we clean, we had a pull out bed the when open had lipstick and kleenex in it and behind the couch were empty beer cans. Disappointed.The hotels location and staff are highly recommended. But you are over paying for room and room cleanliness
The location is amazing. The staff is very professional. The rooms are beautiful and clean.
The housekeeping staff is loud- lots of slamming doors and yelling early in the morning. Also, my room had twin beds, which is less than I would expect for a 4 star hotel, and which Priceline did not warn me of when I was booking (it was an express deal)I love this hotel- it's got a few quirks because of it's age but it just adds to its charm. It's beautiful and they keep it very clean. The bellmen, doormen, and front desk staff are all very friendly and professional. It's my favorite place to stay in Chicago thus far.