The first appearance was gratifying from outside to inside. The staff at the desk as well as the personal attendant for our room and all staff were not only courteous but warm and friendly - and helpful. Wonderful four day stay with stay.
Great customer service, always felt safe, stellar location just outside the Gateway Center Sky Train station with easy access downtown via MARTA at the airport. Nice fitness center, the pool is nice and everything is always spotless. Nice and up-to-date.
Really can't think of anything. The eggs at breakfast were a little cold, maybe?
excellent location, very friendly & helpful staff, very clean
we had booked the room for a family of 4, only service for 3 bath towels, etc.bedding was great, pillows too over stuffed for our liking, not good quality mattresses, noisy when moved in bed 4th floor airplanes noise, over priced
The room was awesome!
The front desk attendant, during check in mentioned inserting my card in a slot to obtain electricity. It made me think back when when I used to travel to Japan. When I entered the suite, I felt as though I was in Japan. Nostalgic!
Easy check in and check out
The room was not as clean as I expected
The hotel offered free full breakfast, free Wi-Fi throughout the hotel, and very friendly staff. It was very spacious and up to date.
I loved everything about this hotel!
The hotel is very conveniently located. You hop on the airport tram and two minutes later you are at the hotel. This also makes the hotel very accessible to the local train system (MARTA), which has a stop at the airport.
The only negative to the hotel was that the walls were a little thin and occasionally you would hear outside noise. It was no worse than an ordinary hotel, though, in regard to hearing outside noise.
Ridiculously expensive parking fee of $12 in the middle of nowhere.
Charged my credit card for incidentals without my knowledge
Very Hip room , nice staff , small pool , 15mins to downtown .
The hotel was nice and the rooms were clean. The pool was small but served our purpose for the kids on spring break. The lobby area is a little too small for breakfast. It was rather crowded. The pillows and bed were fantastic but the walls were paper thin and I could hear everything which made it difficult to get to sleep.
This Hotel was extremely clean. The hotel staff were exceptionally friendly. A plus is that you can ride the airport tram to the front door of the hotel. I would recommend anyone stay here. We had a wonderful time!!!We would definitely stay here again.
This hotel still looks and feels new. The rooms are very comfortable and the location is the most convenient of all the airport hotels. No waiting for a shuttle after your flight ( I always walk out right as mine are leaving), just go out to the skytrain and it drops you off right at the hotel. Breakfast was good and the staff is always very courteous to me. I fly into Atlanta every month and this hotel is on the top of my list for when I'm there.