|General||24 hour front desk, Air-conditioned, Bar/Lounge, Cribs available, Express check out, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Pool (indoor), Restaurant, Room service, Safe, Sauna, Steam room, Storage available, Wheelchair accessible|
|Services||Business center, Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Spa, Wedding services|
|Internet||Internet (free), WiFi (surcharge)|
|Policy||Pets not allowed||Landmarks||
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Excellent, 1,666 reviews across the web
|Hotel||Hotel is great. 85% satisfied guests.|
|Service||95% found the |
|Reception||83% said the |
|Room Cleanliness||78% said |
|Restaurant Prices||The |
|Internet||Internet is poor. 53% gave negative feedback.|
|Old/New Room||For 65%, the |
|Dining Experience||For 53%, the |
|Old/New Facilities||52% thought the |
|Read all reviews from Booking.com|
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Letter of complaint to made to the manager. Do not book this hotel at the moment, unless you want to be herded into a conference room for Luke warm breakfasts. The website pics do in no way ...
the room was very comfortable and fresh looking and the staff friendly and helpful we know the area and find it a good base to stay when we are in Edinburgh
we did not know that the main reception bar and lounge have been taken out of service as their were being rebuilt it restricted our movements within the hotel to our room only the pool and changing...
Broken table legs
Quiet location. Comfortable accommodation and friendly helpful staff.
Disappointed that the eating provision was so limited due to refurbishment work that was being undertaken. Should have been advised of this when booking.
The staff were excellent
The restaurant was closed for refurb but was not told at booking. My daughter ate a piece of glass from the bedroom floor and after informing reception that evening I still had to remind them to clean...
Clean, comfortable room. Eood excellent, despite the inconvenience of refurb going on. Staff as friendly and helpful as I've found anywhere. Conveniently situated for the Palace and the Scottish ...
Nothing, really. I'm sure it will emerge from the refurb as smart and comfortable as ever. Just wish I had time to sample the spa.
JustThe hotel staff were very friendly,polite, very welcoming and the hotel and location i just could not fault at all will definatly be visiting this hotel again well Limpressed.
The fantastic staff who are passionate about their customers and Edinburgh. The location is good, an excellent choice. This is our 2nd visit to this particular hotel and it won't be our last!!l
Hotel rooms a tad too warm
The room was fine. Breakfast on Monday amazing. Why not everyday.?
Bar Restaurant. ? Renavating Notice in lift advertising £89 Bed & breakfast over dec. When I am paying a lot more for far less. Breakfast on sat & sunday lacked so much.!!
The friendly and efficient staff and am looking forward to returning once the refurbishments have been completed.