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The hotel was very easy to find and within 20 minutes of great restaurants. The bathroom was not cleaned when we arrived. There was hair on the toilet and on the floor. It was obvious the floor had not been cleaned in some time. The toiletries and towels had not been replenished since the previous guests. A major issue we had was that our entry door jamb was bowed. The door would only shut if you slammed it closed. The maid never did this, and left our room open all day long.
Staff was very nice. Wake up call did not work, even though I was told it would. Also the alarm clock in my room was broken also!
Just not clean over all. No refrigerator for my 14 days stay. Later when I asked they said some rooms do have but some don't.
The staff was friendly and helpful. Clean sheets and comfy beds. The bottom strip of lining was peeling off the wall next to my bed. Towels were a little starchy and our room didn't provide soap.
Bed bugs. My daughter had over 40 bites on her arms and legs. We went to front desk, asked to change rooms (did not want to stay but it was 3:00 am and we had no where else to go). They gave us another room - door had to be pushed and slammed to close - was missing the chain lock. Hotel did not compensate us for anything.
Big indent in the bed. It should be replaced.
Not much - but I did like the soft bed. For one night it was a nice change. Dirty and creepy - unclean and they left parking lot doors open at night that's scary.
amenities, gym and pool room not that clean, bathroom especially floor in rest of hotel dirty
There was mold on the ceiling of the shower which was absolutely unacceptable. Who knows how long the mold was there. The room/bathroom was quite dated and appeared dirty.
Dirty, falling apart, incompetent staff
Needs repair and cleaning, wall paper peeling in the halls, carpet edges exposed. No elevator, microwave, refrigerator. room was not worth the price paid.
it was quiet. dead bugs in the bathroom. the hallways were filthy. it was very hot and the air conditioning did not work. room service was "Too busy" to deliver It appeared to be family run and they were way over their heads. Maybe Clarion should do surprise inspections.
Front desk service is a perfect as it can get. Matt is sweet, knowledgeable and curtious. Rooms need some renovation
i like staying at this ramada plaza. very clean rooms and comfortable beds.
Rooms were clean and kept well during our stay. The hotel parking lot totally filled late evenings and the entrance could be more neat. There are trash, beer cans etc. visible when entering the hotel lobby.
Staff location convenient restaraunt Expensive restaraunt
I liked the location The Ramada was not clean. The rugs were dirty and there was an odor in the room. There was a cesspool odor outside of the building.
Very nice location. Unfortunately the restaurant was closed. Very comfortable. We were up and gone before the staff arrived. Been in bathroom showers on four continents, but never could figure out how to turn on the shower in this room.
It is located in a nice area convenient to beaches and Greenport town. The pool was closed and locked very early. If you spent the day at the beach you could not come back and go in the pool. There are no soda/water or ice machines. I won't go back because of these things.
Immaculate and just renovated. Beat our expectations. Also- there is a restaurant/bar on premises for guests only- the chef cooked us our own personal lunch- one of the best meals I have ever had- not exaggerating. GREAT value for Long Island.
We stayed over a weekend and we had a continental breakfast, which was just OK, but we could eat outside under a canopy and it was very relaxing.
I loved that the room was clean, there was a pool and loved the picnic tables! The room needed a new mattress..we sank in the middle every time we layed down
The hotel was extremely clean and well maintained.Great attention paid to detail such as flower baskets everywhere and great product selection in the bthroom. The staff were efficient and very friendly. Nothing
my stay at the hilton garden inn was wonderful,the room comfortable with excellent facilities,i especialy loved the provision of a fridge,microwave,iron and ironing board and the spaciousness of the room......the breakfast was second to none,the buffet provided great variety and the excellent waiting service by the staff was fantastic and i felt i was treated with fantastic custumer service skills and all round......definetely a must stay and id recommend it 100% ......
Very convenient to the airport and centra to the area we were visiting The water pressure was very poor. The mattress was dipped in one side as if a large person had slept in it for a long time making it very uncomfortable to sleep in.
The front desk was very welcoming. We were able to get into our room by 2pm which was nice because we were expected to be at a party by 3pm. The queen beds were very comfortable. The pillows were soft. Everything appeared cleaned. Plenty of towels for two people. The bathroom was cleaned . The hotel was quiet, no wild parties while we were there. When we walked out to the main part of the hotel, a wedding was in the process. Very nice ! We would definitely return again ! The price and accommodations fit our needs ! When we first walked into Rm 403, the room smelled musty. I really think it was the carpet. It looked like it needed a cleaning. Otherwise everything else was clean..
Good and comfortable place, with very pleasant and helpful staff
Everything we expected from a five stars hotel!
Quiet rooms. Front desk clerk was over the top gay. Took me by surprise
They tried to overcharge me 4 times, and I'm still fighting it, even though I showed them the Booking.com receipt, and emailed it to them again yesterday. The maid came at 8:00 Friday morning, and after I asked them to come back later, they didn't. I had to raid the maid carts in the morning for coffee and towels. The bed was more of a lump, not a mattress. The hot tub jets weren't working. The heater was spotty at best...I was cold most of the time. They should return my money, let alone overcharge me.
Close to everything, freeway, grocery stores, chain restaurants around, wish more local food but that's ok! Great location if you plan to do things around the area. We will stay again! N/a
Ease of checkin Ac unit was not cooperative. Too cold no matter what temp was chosen. Rugs were not clean.
Friendly and helpful staff
I booked this hotel to spend the long weekend with my family, I had a very good experience years ago in another Hampton in Staten Island, that's why I decided to book an Hampton hotel again, but this time was a really unfortunate experience. First I choose this hotel because it has a pool, so my kids might have fun when I was working in Long Island. The heated system in the pool was broken so the water was freezing cold. I brought this concern to the manager, he apologized saying that the heat has been broken for a while and he gave me one of the three nights for free, I didn't think this was the right way to fix this, because my kids wanted to have fun, they don't care about having a night for free. Then the housekeeping is not the perfect one in this hotel, they did it around 7 pm, and we had to stay out of the room with the kids waiting for a rude housekeeper to finish the cleaning of the room, and of course the cleaning was in rush and the room was not cleaned to the standards than a hotel like Hampton Inn should be. Another thing was that the odor vent in the bathroom was broken as well. So to end this nightmare, on Monday when we were supposed to check out, I went to work and I called the hotel around 10 am asking if they would be able to let my family check out late, because I was not able to get them on time, the desk agent, her name was Janet was very rude on the phone with me and she said that she couldn't let me do that, because they needed to have the room ready early, I remembered her that the housekeeping was done by 7 pm everyday during my stay and I was asking just to 3 pm, I was begging her on the phone, she started becoming angry and she said to me "so you want me to lose my job just because you want to stay until 3 pm? you got it" and then she hanged up on me. I called right back and nobody answered the phone for 10 minutes. Finally this girl Janet answered the phone, I asked her to transfer me to her manager, she said that it was not manager on duty, I asked for 1-800 number to start a complain and she put me in hold and then she transferred me with another lady who let me did the check out by 3 pm and apologized, but she said to me that she doesn't believe that Janet was rude with me or hanged up the phone on me, this made me more upset because this person was calling me a liar, finally I went and picked up my family by 12:00 pm after all this frustration. This is the worst experience in hotels for me and my family.
The bathtub was not big enough.
Great Staff, Nice Rooms, close to airport
Friendly staff. Clean rooms. Bathroom fan didn't work. Bed was too hard
The beds are comfortable, there's a hot breakfast in the morning- it was everything I needed. Nothing
They changed the rate on us last minute and despite the fact the I had called ahead to ask they never told us about the pet fee before hand, which was $100 for 2 nights.
Room was really nice, staff very friendly, check in was easy. No hot water in shower , wife said she had warm water. when told front desk at checkout was told that probably too many were trying to take showers at same time, I'm in the heating industry, a place that size does not run out of hot water, front desk did not seem to conserned.since I was checking out.
the pool, breakfast
The stay was overall excellent. The location was perfect right on the expressway and a very short walking distance to the restaurants and multiplex movie theater. The room was clean and the staff was nice. I enjoyed the breakfast. It was a good experience.
Always nice and clean. Very comfortable, kind bar staff, will go out of the way for guests. Stay here often for special occasions!
Thedithl.firstname.lastname@example.org place is at an OK location There wasnt hot water to shower so I had to take a cold shower.
Conveniently located right off the LI Expressway. Right next to Red Lobster and Smokey Bones restaurants. There is a pool but other than that there is really nothing for kids to do at this hotel.
The owner was welcoming and helpful, especially re: things to do and restaurant suggestions. She is also a wonderful cook and the breakfasts were superb,in addition to 24 hr. coffee, tea, cookies, and snacks. Rooms are very large, unique.
Beautiful area, Flo is exceedingly nice and welcoming. Very difficult to find, especially at night- cell service is very spotty in that area, so that makes it difficult to call them while trying to find it. No sign for it on the street. Beautiful backyard, but no way to access it from hotel.