Greenport Hotels

The location.

The tub was dirty and the place seemed kind of rundown.

Not much - but I did like the soft bed. For one night it was a nice change.

Dirty and creepy - unclean and they left parking lot doors open at night that's scary.

Dirty, falling apart, incompetent staff

The beds are comfortable, there's a hot breakfast in the morning- it was everything I needed.

Nothing

I booked this hotel to spend the long weekend with my family, I had a very good experience years ago in another Hampton in Staten Island, that's why I decided to book an Hampton hotel again, but this time was a really unfortunate experience. First I choose this hotel because it has a pool, so my kids might have fun when I was working in Long Island. The heated system in the pool was broken so the water was freezing cold. I brought this concern to the manager, he apologized saying that the heat has been broken for a while and he gave me one of the three nights for free, I didn't think this was the right way to fix this, because my kids wanted to have fun, they don't care about having a night for free. Then the housekeeping is not the perfect one in this hotel, they did it around 7 pm, and we had to stay out of the room with the kids waiting for a rude housekeeper to finish the cleaning of the room, and of course the cleaning was in rush and the room was not cleaned to the standards than a hotel like Hampton Inn should be. Another thing was that the odor vent in the bathroom was broken as well. So to end this nightmare, on Monday when we were supposed to check out, I went to work and I called the hotel around 10 am asking if they would be able to let my family check out late, because I was not able to get them on time, the desk agent, her name was Janet was very rude on the phone with me and she said that she couldn't let me do that, because they needed to have the room ready early, I remembered her that the housekeeping was done by 7 pm everyday during my stay and I was asking just to 3 pm, I was begging her on the phone, she started becoming angry and she said to me "so you want me to lose my job just because you want to stay until 3 pm? you got it" and then she hanged up on me. I called right back and nobody answered the phone for 10 minutes. Finally this girl Janet answered the phone, I asked her to transfer me to her manager, she said that it was not manager on duty, I asked for 1-800 number to start a complain and she put me in hold and then she transferred me with another lady who let me did the check out by 3 pm and apologized, but she said to me that she doesn't believe that Janet was rude with me or hanged up the phone on me, this made me more upset because this person was calling me a liar, finally I went and picked up my family by 12:00 pm after all this frustration. This is the worst experience in hotels for me and my family.

Very convenient to the airport and centra to the area we were visiting

The water pressure was very poor. The mattress was dipped in one side as if a large person had slept in it for a long time making it very uncomfortable to sleep in.

Everything we expected from a five stars hotel!

The rooms were clean, the breakfast was a great assortment, something for everyone's taste, and the pool was refreshing

N/A

That I couldn't get my room refunded.

i was driving from New York and i drove early to my hotel since iw as excited. i arrived at the hotel a bit early and my check in is not until 2pm. receptionist was a guy and i forgot his name. he worked on June 19, 2015 and he was there around noon. who ever it is, im really glad it was him who was taking care of me. the check in was really smooth and i couldnt be more happier. i had a bit of a problem about the Wi-Fi and i asked, he was very helpful and informative. then i stayed a few minutes in the lobby to use the Wi-Fi. then back to my room again. its just smooth sailing. anyone who is thinking of a hotel near an airport or if you plan on visting the hamptons. this is a great hotel to check in to. 10 out of 10. seriuosly like get your behind and check in on this hotel. thanks Rodeway Inn!

room to small, bathroom to small. breakfast was a joke. overpriced

huge rooms- full kitchen, friendly helpful staff- BBQ and health club were excellent- rooms were very clean.

location was good but hard to find if you go to the condos or the courthouse side of the street

Beautiful and clean.

My mother fell in the parking lot due to ice. Should have been sated or sanded!

Rooms were clean and kept well during our stay.

The hotel parking lot totally filled late evenings and the entrance could be more neat. There are trash, beer cans etc. visible when entering the hotel lobby.

I liked the location

The Ramada was not clean. The rugs were dirty and there was an odor in the room. There was a cesspool odor outside of the building.

Conveniently located right off the LI Expressway. Right next to Red Lobster and Smokey Bones restaurants. There is a pool but other than that there is really nothing for kids to do at this hotel.

Always nice and clean. Very comfortable, kind bar staff, will go out of the way for guests. Stay here often for special occasions!

I liked the lobby.

We stayed 2 nights and our room wasn't cleaned once. We had dirty towels and sheets. When I called for towels they took over an hour to get them to mee after I called them again to remind them. My room had garbage from who ever stayed before me in t and crumbs on the bed. I wil never stay again at a marriot hotel because of this experience.

Great staff. Clean hotel. I just wish it had a larger, more stocked gift shop and more dining choices.

Nothing. Everything was good.

It was a convenient location in an area with few lodging alternatives.

The breakfast buffet was very basic. Many La Quintas offer much better breakfasts.

The stay was overall excellent. The location was perfect right on the expressway and a very short walking distance to the restaurants and multiplex movie theater. The room was clean and the staff was nice. I enjoyed the breakfast. It was a good experience.

the pool, breakfast

The room was clean and quiet

The motel is rundown and needs major renovations. The air conditioner was old and discolored. The sink faucet was loose. The front desk person was rude and unfriendly. The reservation made thru Kayak never was received by the front desk and was a complete waste of time.

Front desk staff was very helpful. Stayed with a 10 month old and a 2 year old, and the outdoor playground was a nice distraction. Wish we'd had time to use the pool too. We were on a floor with a women's college sports team (I assume - I could be guessing wrong) and even though they were in and out of each other's rooms socializing, we only heard the faintest bits of noise. Either they were just excessively well-mannered, or the rooms were soundproofed enough (or we were that exhausted, plus we had the fan running all night) that we didn't hear much of anything.

There was one spot in the bathroom that I wish had been cleaned better. I tried to point it out to the housekeeping staff, but there was a language barrier, and I didn't pursue it with the front desk. (You know what I'd love to see? A checklist of "this is all I need done in my room today" - the all or nothingness of housekeeping in a hotel seems out-dated. Somedays all you need is a couple towels and the trash emptied, and other days, sure you need the whole shebang. It would be nice if you could just indicate that on a card that housekeeping could use.)

Very nice location. Unfortunately the restaurant was closed. Very comfortable.

We were up and gone before the staff arrived. Been in bathroom showers on four continents, but never could figure out how to turn on the shower in this room.

It is located in a nice area convenient to beaches and Greenport town.

The pool was closed and locked very early. If you spent the day at the beach you could not come back and go in the pool. There are no soda/water or ice machines. I won't go back because of these things.