Stop in at this Microtel Inn by Wyndham Henrietta/Rochester near Rochester International Airport for a relaxing stay in upstate New York. Located just off Interstate 90 between Buffalo and Syracuse, this hotel is close to the corporate offices of Eastman Kodak, Bausch and Lomb, and Xerox, as well as great shopping and restaurants. Count on amenities like complimentary wireless Internet access and complimentary domestic long distance calls, as well as a complimentary continental breakfast each morning. Pets are welcome, and rooms feature comfortable beds and hairdryer. Select rooms offer refrigerator and microwave, ideal for longer stays.
Staff and convenient location
Needs some updating
Price was very good room very cleaan
No bed choice bathroom door didn't latch Creepy plumbing noises from upstairsHeating cooling system made strange clicking noises
The room was nice.
I called to make sure our hotel room was ready and the receptionist said we could check-in. We got there ready to do so, just to find out we had to wait an extra hour. It was pouring rain and had to sit in the car. Getting soaked once it was ready.
Price is fair for what you get.
No elevator, had to carry bags upstairs at 7mo pregnant. Rooms were poorly lit.
The hotel did offer free breakfast & free wifi.
The customer service was extremely poor. The front desk staff was very rude. The hotel need a major upgrade, very out dated. Our shower head was broke & the tub had hair in it. The website states double occupancy, however all the rooms come with one bed.
room was nice
some confusion on the booking
Clean, quiet,PRICE !!
No cover over your car to load and unload
The room was cozy n clean and I liked having internet access in my room
There was no mini fridge, microwave or coffee maker in room. I did not like having to carry my heavy luggage up the stair way to 2nd floor.
Location was excellent. Functionality good. Price good.
Starting to show some wear.
It was cheap
Small rooms, not the cleanest
price was good !
No refrigerate and ac was not working right , no strobe lights for deaf guests and noise from outside hall near ice machine was annoying !
Location is excellent for our needs.Price is right.Free continental breakfast was good.
The motel definately needs an upgrade. Our room was filthy. Burn holes in the bedding was gross.
Close to the highways.
Room is very small.
Nice clean little place and free breakfast as well as free coffee and tea 24 hours a day. Good location too.
Good staff, good access to Thruway.
Can't really complain about anything. It's called 'Microtel' for a reason.
Friendly staff. Receptionist was very helpful. Room was very clean. Parking lot, property and common areas were clean too. I would definitely stay again.
Eh, not anything they could change. The walls are a bit thin and we could hear most conversations in the room next door.
Order a king size bed got a full size. Couldent change rooms Cold air coming through the wall near ac unit. Only allowed two extra pillows they don't separate their linens. Extra pillows and blankets smelled like cigarette smoke hall way smelled like weed
The whole hotel, including my non smoking room just reeked of cigarette smoke, and smell, I guess they knew this, because the window in my too was open and it was freezing.
The room was clean and just perfect for what we needed. I would stay here again!
The heater had a bit of a burning smell to it when we turned it on...not sure what the problem was.
Hot water heater for tea was set very high and posed a danger to short persons using it.
Staff seemed annoyed with questions in the evening when I called front desk. Very disappointed in service
Staff was very professional and addressed concerns
Bathroom had black mold in the tub/shower. Bed was super uncomfortable and mattress was sunken in a 'c' shape. Did not sleep at all between uncomfortable bed and constant noise.
The staff were amazingly helpful and considerate. Very accomodating.
a bit hard to find/get into the parking lot.
Great location and the Manager let us check in very early-without even asking.
The overwhelming smell and pot smoke twice in a 8 hour period-to the point where our room seemed cloudy, not clean and no lock on first floor window.
Hotel was close to the college and stores.
The room was too small. Although it was listed as a smoking room, it STUNK of cigarette smoke. I had to keep the windows open the entire time as well as use air freshener. I'm not usually particular about smoking/non-smoking, but this was bad.
Good value. Small rooms but for the price it was very good.
Rooms were okay.
One night it smelled like marijuana. The smell was seeping into my room. Staff said there was nothing they could do. The next night people were laughing and running up and down the hallways. I ended up leaving at 2:30 AM because I could not take it.
Room was clean & comfortable.
I was disappointed with the continental breakfast. I was at least expecting fruit or yogurt but there was none. They served orange & apple juice, coffee & tea, hot & cold cereal, muffins, bagels, & toast.
The Location of the Hotel was great and the friendliness of the staff was very good
rooms where kind of small and the carpeting was extremely dirty in the common areas