SureStay Plus by Best Western Highland Poughkeepsie

The hotel offers a continental breakfast with a variety of options such as fruit, cereals, protein, pastries, and coffee. Guests have also enjoyed Chobani yogurt and grab-and-go breakfast items like spinach quiches and bacon, egg, and cheese biscuits.

Guests have described the beds as comfortable, with soft and high-quality linens. Some have mentioned sleeping very well and feeling as comfortable as a baby lamb.

The hotel provides free parking for guests, which has been appreciated by many visitors.

Many guests have praised the hotel for its cleanliness, describing the rooms as very clean and spacious. Some have also mentioned the clean and calm environment, as well as the very clean and newer hotel facilities.

The hotel staff has been described as friendly, helpful, and professional. Guests have appreciated the attentive and accountable staff, as well as the efforts of the management team to ensure a great experience for guests.

Several guests appreciated the cleanliness and modern feel of the rooms with laminate flooring, which is also considered more hygienic than carpet.

Some guests mentioned that soundproofing in the rooms could be improved, so if you're sensitive to noise, it might be helpful to request a quieter room.

A few guests had trouble finding the hotel due to incorrect addresses from booking platforms. It's advisable to double-check the address and directions with the hotel directly to avoid any confusion.

If traveling with pets, this hotel is pet-friendly, but it's recommended to confirm the pet policy and any associated charges in advance.

While some guests found the breakfast satisfying, others were disappointed. It's advisable to set realistic expectations for the complimentary breakfast offered by the hotel.

The hotel offers increased accessibility and wheelchair-accessible rooms, making it suitable for guests with mobility concerns. It's recommended to inquire about specific accessibility needs when booking.

A few guests noted a lingering smell of cigarette smoke in the lobby. If sensitive to smoke odors, it's best to address this concern with the hotel before booking.

Some guests found the breakfast options limited, so it's advisable to inquire about the available choices to ensure they meet your preferences and dietary requirements.

A couple of guests encountered issues with in-room amenities such as a broken coffee maker and dead remote batteries. It's recommended to verify the functionality of these amenities upon check-in.

Guests reported issues with receiving their security deposit refunds. It's advisable to clarify the hotel's deposit refund policy and procedures during check-in to avoid any inconvenience.