|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Designated smoking area, Laundry facilities, No smoking, Parking (surcharge), Pool (outdoor), Restaurant, Room service|
|Services||A/V equipment rental, Airport shuttle (free), Business center, Laundry service, Meeting/Banquet facilities, Wedding services|
|Internet||Internet, WiFi (free)|
|Policy||Pets not allowed||Landmarks||
Good, 891 reviews across the web
|Service||84% found the |
|Hotel Cleanliness||76% thought |
|Breakfast||74% found the |
|Noise Level||56% thought it was |
|Internet||Internet is poor. 58% of guests gave negative feedback.|
|Room Size||69% said |
|Old/New Room||For 71%, the |
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affordable and close to the airport
no loyalty program
Close to airport.
Not especially modern and well kept. Paint chipping, seemed old.
The cleaning staff was friendly and helpful, the bed was really comfortable, the room was really clean, and the common area was a delight especially at nighttime.
The check in staff was less than polite, paying an additional fee for parking was ridiculous (this is the standard for California?), the bathroom was tiny, no fridge, no microwave, no free breakfast, and only analog TV stations.I think they have a lovely looking hotel but I will only give them average marks otherwise. I understand that the staff was under stress due to level of business but customer service should ALWAYS be a priority. If I had known about the parking fee I would have booked elsewhere; the fee money paid could have been applied to a room upgrade. I do not think I would book here again unless I was desperate.
Beds were uncomfortable and furnishings were oldI would not stay there again
Beautiful lobby. The restaurant was nice, and the pool area was lovely. The bar is in the pool area, which made a beautiful setting.
The bathroom was terrible. The problem is the plumbing. The handles for the faucet were very loose, which made it difficult to turn on and off. The sliding pocket door screeched when opening and closing, and you had to pull with all your might.The hotel is directly across the street from the airport. You could even walk there, although they do have a shuttle.
Pool Area. Spacious room
Need some minor maintenance like bathroom door latch was not working. A huge disappointment was the absence of Fridge & Microwave oven from the room. They were charging $10 per day for each, if ordered.I arrived early and the staff at reception was kind enough to allow me early checkin and also gave a room of my choice.
The staff went above and beyond to make sure my stay was pleasant.
They do not allow pets.They should partner with a nearby Pet Boarding Facility so they can refer you to tham if you have traveled with pets. They did not even have a list of boarding places at the front desk and they should.
The friendly staff and the location.
While taking a shower the water temp wasn't constant. A few times I was blasted with extremely hot water.Overall, It was a very nice stay. The staff was very friendly and nice. The common areas very beautiful. The room was clean and attractive and comfortable. I would definitely stay again.
The outdoor areas are beautiful. Get a room pool side.
Small room, outdated, no fridge or microwave. Have to pay for parking.Good place to stay close to the airport.