Guest reviews
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Solo
Overall Rating
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9.2 "Excellent pool."
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8.3 "Location is great."10.0 "
Good access to the airport , said 100%." 9.4 "94%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." -
7.0 "Good service."5.3 "53% said the
reception staff was ok ." 5.7 "57% found theroom service acceptable ." -
6.0 "Average value."5.7 "
Breakfast prices were ok , according to 57%." -
5.3 "Breakfast is mediocre."5.7 "
Breakfast prices were ok , according to 57%." -
4.4 "Rooms are not good."4.4 "56% said
rooms were dirty ." 1.1 "89%complained about the bathroom ." 1.0 "90% thought they werepoorly maintained ." 0.9 "For 91%, therooms looked old ." 2.1 "79% foundproblems with the furniture ." 1.9 "81% hadproblems with the shower ." 4.0 "Air conditioning was criticized by 60%." 0.6 "94%criticized the small bathroom ." 0.0 "100% said thebathroom was dirty ." 3.0 "70% thought thetv was sub-standard ." -
4.2 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ." -
4.2 "Not very clean."4.4 "56% said
rooms were dirty ." 3.8 "62% thoughtit was rather dirty ." 0.0 "100% said thebathroom was dirty ." -
3.6 "Internet is poor."1.4 "86% said the
wifi quality was bad ." -
3.3 "Wellness & sports facilities were not very nice."
Overall Rating
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9.2 "Excellent pool."
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8.2 "Location is great."10.0 "
Good access to the airport , said 100%." -
7.0 "Good service."5.4 "54% said the
reception staff was ok ." -
5.7 "Average value."
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4.3 "Not very clean."4.6 "54% said
rooms were dirty ." 3.7 "63% thoughtit was rather dirty ." -
4.3 "Rooms are not good."1.1 "89%
complained about the bathroom ." 0.8 "For 92%, therooms looked old ." 4.6 "54% saidrooms were dirty ." 1.0 "90% thought they werepoorly maintained ." -
3.9 "Vibe wasn't good."1.3 "87%
criticized the unstylish hotel ."
Overall Rating
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9.0 "Excellent pool."
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8.4 "Location is great."10.0 "
Good access to the airport , said 100%." -
7.0 "Good service."7.9 "79% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." -
5.9 "Average value."
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4.3 "Not very clean."4.6 "54% said
rooms were dirty ." 3.9 "61% thoughtit was rather dirty ." -
4.0 "Rooms are not good."4.6 "54% said
rooms were dirty ." 0.7 "For 93%, therooms looked old ." 1.1 "89%complained about the bathroom ." 0.8 "92% thought they werepoorly maintained ." 2.0 "80% foundproblems with the furniture ." -
3.9 "Vibe wasn't good."1.3 "87%
criticized the unstylish hotel ."
Overall Rating
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9.1 "Incredible bar."
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8.9 "Pool is good."
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8.5 "Location is great."10.0 "
Good access to the airport , said 100%." -
6.9 "Service is ok."5.2 "52% said the
reception staff was ok ." -
5.4 "Breakfast is mediocre."
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4.0 "Vibe wasn't good."1.3 "87%
criticized the unstylish hotel ." -
3.8 "Rooms are not good."3.8 "62% said
rooms were dirty ." 1.0 "90%complained about the bathroom ." 0.8 "For 92%, therooms looked old ." 0.9 "91% thought they werepoorly maintained ." 2.1 "79% foundproblems with the furniture ." -
3.5 "Not very clean."3.8 "62% said
rooms were dirty ." 3.4 "66% thoughtit was rather dirty ."
Overall Rating
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7.4 "Good service."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.5review from
Well located Bat attitude, no much options at dinner´s time
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3.4review from
Lobby and swim pool The room is poor and the restaurant is not very good.
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2.0review from
Worst experience ever Never been more horrified by a hotel visit. The hotel was a deal so you definitely get what you pay for. The hotel is located across the steeet from airport but all of the crime in Irvine must happen at the hotel. Even before we got out of the car we noticed two police vehicles at the gas station that is found next door. We walked in and were greeted by a stumbling man. He seemed threatening and got very scared. My boyfriend asked if he was okay and the man responded by saying he just got high on heroine. Once we checked in i made a point to pay the $14 self park because of the visible conditions of the hotel. I asked my boyfriend to park across our window so wr could keep an eye on the car. We got in bed but were awaken at 2:30am by a loud drunk group next door. My boyfriend called concierge but it took them twenty minutes to send security. Security did nothing but knock and the noise continued all night. We spent most of the night awake. We called the front desk in the morning to ask if they could extend check out since we had a tough night at there hotel just til one. The girl could care less. I asked for an extra minutes because I had a headache and she still couldn't care less. We rushed to check out on time. While loading our car I hear my boyfriend say What? I look over and see a man approaching asking him if he just smiled at him. The man was clearly high and made violent threats to my boyfriend for smiling!. I signaled to my boyfriend to say nothing and got in the car. I pull out my phone to call the cops but saw him speed around to the other side of the hotel. As we're driving out, our prepaid parking slip wasn't working to open the gate. My boyfriend had to go back inside and have them fix it. The whole time I was worried he would get hurt. Definitely a very traumatizing experience. There was nothing good about our stay.
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10.0review from
Left an item in my room, staff was very efficient in getting it promptly to me at the airport !!
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4.5review from
Located right by John Wayne airport. Our room was not updated, when we first checked in because we used a third party we received the worst location until we complained. We had to pay $12 parking a day. Our daughter checked in with their team got an updated room and breakfast buffet included. This is our second time at the Atrium, and we won't be coming back.
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5.1review from
The pool area and friendly staff smell of the room when you first walked in and the furniture and carpet is outdated. They also charge you for parking!
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5.4review from
Close to airport and close to my conference Paying for parking
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7.7review from
It's close to a project we are working on. The staff is friendly and helpful. The hotel is a bit dated, but everything was clean and organized. The biggest disappointments were that there was no free breakfast and parking is $12 a night.
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2.0review from
Nothing ,, Old hotel , the carpet smell really bad with fleas ,, they charge for the parking Sucks.
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5.7review from
Not much This hotel is a bit old, needs improvements, i.e. broken floor tiles in the public areas, no Kleenex in the room, given false parking information - pricing - and wouldn't make amends... The place is like an aging beauty queen...
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9.7review from
Pool area and lobby were very nice. They looked like they have been updated in recent years. Staff was great. Check in and out was fast and easy. Very convenient location. Quiet and comfortable. Rooms are getting outdated. I noticed some rusted door nobs. Hate paying for parking even though I could expense it. Not really a resort.
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8.0review from
Nice pool area and lobby. Easy check in and out process. Fast and responsive room service It costs $12 a day to park. $14 if you valet. Old decor in the rooms
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5.4review from
The location is excellent if you need to be close to the airport. Kurt reception at the desk. Maybe it was my attire as I just completed work, but should that matter? I think not! The lobby area portends to encourage "dayum, this is gonna be nice" but once you walk down the hallways it starts to set in. The drab and dreary decor starts your depressing decline as you close the distance to your room. Once the door opens you then realize they have one of those Hollywood photographers. Shooting all the right angles to make this glorified Super 8 Hotel into a "resort". Plus they charged $15 for parking! The bathrooms were a joke! The shower was a tub as well but was really small. It was like a converted closet. Just odd. But of course I had the "city view" into the adjacent parking lot... Madison Ave glitz in marketing, but skid row in reality...
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4.0review from
Room was cute. Nice pool area. I booked a standard room the day before we arrived and paid $162 online; when I went to check in they told me that my booking was canceled. My money was deducted from my bank account and I received no email saying my booking got canceled. The guy didn't really put much effort into explaining what happened, he just made me pay for another room again. So I basically had to pay for the room twice... When we first walked into the hotel room, there was trash everywhere from the people before us. The bed was made and fresh but there were towels on the floor, reciepts on the floor, wrappers, and bags everywhere. The complimentary shampoo, conditioner, and lotion were knocked over and the room was pretty messy. I don't like to complain so my boyfriend and I just picked it up ourselves.
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8.0review from
I really like the atrium pool area. Very attractive and comfortable Skip the shuttle and just walk across the street.
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4.0review from
Staff was very pleasant and helpful. Silverfish, low quality furnishings/accessories, rusted drains, rough towels, dirty carpet. Basically a motel 6/budget inn with a nicely renovated entry lobby area. You get what you pay for and definitely worth spending an additional $50-$100/night for better quality experience. Can't recommend this hotel.
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6.2review from
Nice sized room. With comfortable bedding and clean linens. Easy check in and check out process. Appreciated the complimentary WiFi It would've been nice to know that there was a fee for parking. Also, some of the staff were exceptionally rude as I tried to call with questions. Had to use my own phone because the phone in the room didn't work but didn't complain about that. When I did go downstairs, front desk staff was more interested in carrying on their conversation than helping me and when talking to me, staff were very rude and contrite. Not very friendly in taking with me or making me feel welcome.
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4.0review from
the staff were really friendly! the hotel is definitely outdated.
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2.5review from
None Wheres the staff ? Wheres the communication ? Wheres my reservation ? They couldnt find anything even though a fax with a confirmation was sent hours ago.
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6.8review from
Room service was tasty and not crazy expensive. All staff members were very friendly and professional. Pool/lounge/bar area looked cool, though I only walked through on this trip and didn't actually partake. Bathroom was clean, but felt old and dingy. Shower was an awkward size - too small to be a real bath tub, but had a bathtub wall so maybe a very small person could enjoy a bath?
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6.2review from
Faucets are noisy, walls are thin. Pool and courtyard are nice It is past its prime
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4.0review from
Room was clean and bed comfortable. The bath room was cramped with a toilet that was almost impossible to get down to and up from for an elderly person and with no hand holds the action generally required assistance. Even though a preference for handicapped access was stated we were give a room with stair access. The Hotel obviously caters to air travel. Chages for parking and parking access is poorly represented when selecting a Hotel choice.
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6.5review from
Overall, it was a good comfortable hotel that was average but still comfortable.
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7.1review from
Very nice lobby, grounds. Pool and bar by the pool was great. Bed was comfortable with newer look. Bathroom was outdated. Furniture (dresser and night stands) were cheap and outdated.
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6.0review from
Pool area was nice to relax in just an average hotel. Need more outlets for charging mobile devices.
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10.0review from
It was nice and quiet. And at a reasonable price. Will be going back for sure when needed.
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3.3review from
Twelve dollars a day for parking. Only 2 towels in the room and on the second day one was removed and not replaced. Towels are thin and worn. Staff at front desk are not friendly or helpful and at times can be rude. Banquet service is poor. Fifty dollars for a pot of hot water. Lobby is nice but behind that things a shoddy and old.
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10.0review from
Left an item in my room, staff was very efficient in getting it promptly to me at the airport !!
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9.7review from
Pool area and lobby were very nice. They looked like they have been updated in recent years. Staff was great. Check in and out was fast and easy. Very convenient location. Quiet and comfortable. Rooms are getting outdated. I noticed some rusted door nobs. Hate paying for parking even though I could expense it. Not really a resort.
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8.0review from
Nice pool area and lobby. Easy check in and out process. Fast and responsive room service It costs $12 a day to park. $14 if you valet. Old decor in the rooms
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8.0review from
I really like the atrium pool area. Very attractive and comfortable Skip the shuttle and just walk across the street.
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10.0review from
It was nice and quiet. And at a reasonable price. Will be going back for sure when needed.
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7.7review from
It's close to a project we are working on. The staff is friendly and helpful. The hotel is a bit dated, but everything was clean and organized. The biggest disappointments were that there was no free breakfast and parking is $12 a night.
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6.8review from
Room service was tasty and not crazy expensive. All staff members were very friendly and professional. Pool/lounge/bar area looked cool, though I only walked through on this trip and didn't actually partake. Bathroom was clean, but felt old and dingy. Shower was an awkward size - too small to be a real bath tub, but had a bathtub wall so maybe a very small person could enjoy a bath?
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7.1review from
Very nice lobby, grounds. Pool and bar by the pool was great. Bed was comfortable with newer look. Bathroom was outdated. Furniture (dresser and night stands) were cheap and outdated.
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4.5review from
Well located Bat attitude, no much options at dinner´s time
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3.4review from
Lobby and swim pool The room is poor and the restaurant is not very good.
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2.0review from
Worst experience ever Never been more horrified by a hotel visit. The hotel was a deal so you definitely get what you pay for. The hotel is located across the steeet from airport but all of the crime in Irvine must happen at the hotel. Even before we got out of the car we noticed two police vehicles at the gas station that is found next door. We walked in and were greeted by a stumbling man. He seemed threatening and got very scared. My boyfriend asked if he was okay and the man responded by saying he just got high on heroine. Once we checked in i made a point to pay the $14 self park because of the visible conditions of the hotel. I asked my boyfriend to park across our window so wr could keep an eye on the car. We got in bed but were awaken at 2:30am by a loud drunk group next door. My boyfriend called concierge but it took them twenty minutes to send security. Security did nothing but knock and the noise continued all night. We spent most of the night awake. We called the front desk in the morning to ask if they could extend check out since we had a tough night at there hotel just til one. The girl could care less. I asked for an extra minutes because I had a headache and she still couldn't care less. We rushed to check out on time. While loading our car I hear my boyfriend say What? I look over and see a man approaching asking him if he just smiled at him. The man was clearly high and made violent threats to my boyfriend for smiling!. I signaled to my boyfriend to say nothing and got in the car. I pull out my phone to call the cops but saw him speed around to the other side of the hotel. As we're driving out, our prepaid parking slip wasn't working to open the gate. My boyfriend had to go back inside and have them fix it. The whole time I was worried he would get hurt. Definitely a very traumatizing experience. There was nothing good about our stay.
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4.5review from
Located right by John Wayne airport. Our room was not updated, when we first checked in because we used a third party we received the worst location until we complained. We had to pay $12 parking a day. Our daughter checked in with their team got an updated room and breakfast buffet included. This is our second time at the Atrium, and we won't be coming back.
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5.1review from
The pool area and friendly staff smell of the room when you first walked in and the furniture and carpet is outdated. They also charge you for parking!
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5.4review from
Close to airport and close to my conference Paying for parking
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2.0review from
Nothing ,, Old hotel , the carpet smell really bad with fleas ,, they charge for the parking Sucks.
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5.7review from
Not much This hotel is a bit old, needs improvements, i.e. broken floor tiles in the public areas, no Kleenex in the room, given false parking information - pricing - and wouldn't make amends... The place is like an aging beauty queen...
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5.4review from
The location is excellent if you need to be close to the airport. Kurt reception at the desk. Maybe it was my attire as I just completed work, but should that matter? I think not! The lobby area portends to encourage "dayum, this is gonna be nice" but once you walk down the hallways it starts to set in. The drab and dreary decor starts your depressing decline as you close the distance to your room. Once the door opens you then realize they have one of those Hollywood photographers. Shooting all the right angles to make this glorified Super 8 Hotel into a "resort". Plus they charged $15 for parking! The bathrooms were a joke! The shower was a tub as well but was really small. It was like a converted closet. Just odd. But of course I had the "city view" into the adjacent parking lot... Madison Ave glitz in marketing, but skid row in reality...
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4.0review from
Room was cute. Nice pool area. I booked a standard room the day before we arrived and paid $162 online; when I went to check in they told me that my booking was canceled. My money was deducted from my bank account and I received no email saying my booking got canceled. The guy didn't really put much effort into explaining what happened, he just made me pay for another room again. So I basically had to pay for the room twice... When we first walked into the hotel room, there was trash everywhere from the people before us. The bed was made and fresh but there were towels on the floor, reciepts on the floor, wrappers, and bags everywhere. The complimentary shampoo, conditioner, and lotion were knocked over and the room was pretty messy. I don't like to complain so my boyfriend and I just picked it up ourselves.
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4.0review from
Staff was very pleasant and helpful. Silverfish, low quality furnishings/accessories, rusted drains, rough towels, dirty carpet. Basically a motel 6/budget inn with a nicely renovated entry lobby area. You get what you pay for and definitely worth spending an additional $50-$100/night for better quality experience. Can't recommend this hotel.
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6.2review from
Nice sized room. With comfortable bedding and clean linens. Easy check in and check out process. Appreciated the complimentary WiFi It would've been nice to know that there was a fee for parking. Also, some of the staff were exceptionally rude as I tried to call with questions. Had to use my own phone because the phone in the room didn't work but didn't complain about that. When I did go downstairs, front desk staff was more interested in carrying on their conversation than helping me and when talking to me, staff were very rude and contrite. Not very friendly in taking with me or making me feel welcome.
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4.0review from
the staff were really friendly! the hotel is definitely outdated.
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2.5review from
None Wheres the staff ? Wheres the communication ? Wheres my reservation ? They couldnt find anything even though a fax with a confirmation was sent hours ago.
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6.2review from
Faucets are noisy, walls are thin. Pool and courtyard are nice It is past its prime
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4.0review from
Room was clean and bed comfortable. The bath room was cramped with a toilet that was almost impossible to get down to and up from for an elderly person and with no hand holds the action generally required assistance. Even though a preference for handicapped access was stated we were give a room with stair access. The Hotel obviously caters to air travel. Chages for parking and parking access is poorly represented when selecting a Hotel choice.
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6.5review from
Overall, it was a good comfortable hotel that was average but still comfortable.
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6.0review from
Pool area was nice to relax in just an average hotel. Need more outlets for charging mobile devices.
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3.3review from
Twelve dollars a day for parking. Only 2 towels in the room and on the second day one was removed and not replaced. Towels are thin and worn. Staff at front desk are not friendly or helpful and at times can be rude. Banquet service is poor. Fifty dollars for a pot of hot water. Lobby is nice but behind that things a shoddy and old.
