Enjoy comfort and convenience at the Sheraton Jacksonville Hotel, located in the lively Deerwood Park area just minutes away from business centers and attractions. Situated in southeast Jacksonville, our great location is easily accessible to the St. Johns Town Center Mall, the University of North Florida, Blue Cross Blue Shield of Florida, Merrill Lynch, and the FBI field office. Enjoy the sunny Jacksonville beaches, just a short drive away. Find total relaxation in any of our 159 beautifully appointed guest rooms, complete with wall-mounted flat screen televisions. Start your day with in-room Starbucks Coffee® and end it by experiencing the celebrated “ahhhhh” of our Sheraton Sweet Sleeper® Bed. Stay connected to what’s important to you with two phone lines with voicemail and High Speed Internet Access. Stay for a while at the lobby’s Link@Sheraton(SM) experienced with Microsoft®, a truly comforting space offering High Speed Internet Access, PC workstations, and printing capabilities. Work off some calories in our heated indoor pool. And enjoy breakfast, lunch, and dinner at Bold City Grill, with a menu featuring local food and brews. You can count on the Sheraton Jacksonville Hotel to make your meeting or event a success. Choose from nine impressive function rooms that total more than 6,000 square feet, backed by a professional team that will work with you on every detail.
Definitely not a 3 1/2 star hotel. Inside dated and furniture worn out!
Location good near shopping and restaurants, easy access to freeway, staff friendly and courteous. DÃ©cor was nice.
I had to ask for more Kleenex and coffee room, overall good experience.
I like this hotel because it is near shopping, and it is not too far from Everbank Stadium.
I don't have a real complaint. There was a leather chair in the room that was an 'eyesore' because it was very worn, but other than that the room was very, very clean.
Nice rooms . I was upgraded to club floor with free hot chocolate ,water ,appetizers and breakfast. Good local beer selection at bar.
You have to drive to go anywhere.pool should be outside.
We need good services and good dealing the breakfast must be free and not hold any amount when we get a room and the cost to rant room must be low price
Many things they deducted from our bank account amount is 3.21 we do not now why?! They told us the coffee and water are free you should refund the mount quickly
When we checked into the hotel at 9:00 pm, they only have rooms when one kind bed. We have four people. Although not obligated to, the front desk staff offered us a roll-away bed, which helped.
For the price we got, there is nothing I can complain about.
Fast check in and check out, clean and beautiful room, comfortable bed.
No breakfast included.
rooms are very good
Great value for the price
Spacious rooms and great location!
Requested a frig upon check-in. Place was considerably empty by Sun morning, never received a follow up call or anything.
Location, good price for this chain, nice desk
Bulb in sconce near the door was burned out, never replaced. A/C unit was noisy and partly disassembled. TV was tiny. Bathroom saloon door almost hits the toilet, difficult to maneuver. Front desk person was efficient but not friendly.
Clean and comfortable.
The heat in my room did not work.
loved the room and bedding Great stop over on way home
staff seemed rushed when we checked in. But other than that was a great experience.
The location was ideal. Close to major roads and highway and close to lots of resturants, shops and a mall. I was able to check in a few hours early- the employee that checked me in was the only employee I encountered that was very pleasant and helpful.
Smells like mildew, furniture ripped, shower doors not attached and rude staff. Restaurant served me spoiled blue cheese on a salad- sent it back and they brought me back the SAME salad- just tried to pick off the lettuce with the dressing on it. GROSS!
Family friendly. We have stayed there 3+ times and enjoyed each time. Great amenities.
This past weekend, our room was next door to the loudest group of people and was impossible to sleep in our room. Areas could be set up for families with children, then 'PARTY ANIMALS' would not be next door.
Staff was excellent
Room met expectations, it is scheduled to be remodeled -- it needs updating.
I requested non goose feather pillows because I was allergic. I also requested a refrigerator. I was promised that I would received it and didn't. Resulting me to get no sleep because I was allergic to the pillows.
I hated that the breakfast buffet was $14.99/person. We have 2 small children, it would have cost us $60.
The customer service was great. The first room I was given was absolutely AWFUL. It had a extremely musty odor, worn furniture, and to top it off ROACHES. I left the room immediately and was given a upgraded suite with no hesitation.
Although I was given an upgraded room it was still pretty dated. The furniture was falling apart. Must better than the original room that smelled TERRIBLE, the furniture was even more worn, and had large roaches. GROSS!!!
Location is grea-central to most everything. This is primarily a business hotel-they start vacuuming outside your door at 8:05am. There's no sleeping in here. Rooms are very nice-clean-set up for a business person w large desk etc.
No dresser to put clothing in-just hanging wardrobe & looooong bench for suitcase. Our room had a bathtub that needed repairs and the toilet was located right in the path of an opening door
The hotel was EXTREMELY NOISY. The guests were loud all night. I had to call downstairs often and at 5 am they were still be literally running the hallways and out the door talking.
My family experience was very bad. We had to change room due to a issue with loud guest next door. After being in our new room there was a major altercation(6:00)am across the hall resulting in the police being called to the hotel.
Small room, bathroom fixtures close to breaking. Dirty towel in closet.
The staff was very friendly and helpful.
There was a weird smell in the room that would not go away. I called ahead to request a fridge. There was no fridge in the room when I checked in. When I requested a fridge after checking in I was told it was first come, first serve.
The whirlpool in pool was the best feature.
At check in I was informed that I needed to have $100 fee on hold via credit card for hotel incidentals. Second, there was only one bed when I specifically requested a two bed room. Was supposed to get a rollaway bed but ended up with an air mattress that
Pretty hotel, well secured, nice pool
That we could hear the people in the next room caugh, sneeze, talk, among other things. We could hear their tv and had to turn ours on so as not to hear them. Suggest better insulated walls!!
Hole in cealing and noisy bed
The hotel was in a great area near the interstate and lots of shopping.
The beds were not comfortable. I'm was quoted one price for the breakfast buffet and double-charged another more expensive price.
The location was the best thing about this hotel.
I requested 02 beds because I had 03 teenagers with me, but I was not given a room with 02 beds.
Rooms were very small, no chair except desk chair. Small tiny bathtub.
The location for access to mayo Clinic was ideal.
We were put in a room that had a very strong chemical odor. . The bathroom floors were sticky and heavy sanitizer smell. We asked for a room change due to the chemical smell and were told we were on a pet floor!
Had to pay 10.00 for an ok breakfast , bathroom door hits toilet when open , no microwave in room or refrigerator
The customers service and pillows on the bed.
The annoying springs in the mattresses. Every time you moved the springs alerted you. My son weighs 150lbs and slept alone but we knew every time he turned in his bed, due the the noisy bed springs.
The hotel was in a great location and nearby shopping center and restaurants. Very convenient location.
The staff was unfriendly. We stayed in room 224, and next to us in room 226, it sounded like they were having a party and were singing to top of their lungs. I called front desk and that did not help. Across the hall was another loud, screaming room.
Very poor customer service and I had called to upgrade my room to two beds they were very nice on the phone when we arrived at 10 pm we had one bed and they would not fix the problem even told us we could just go somewhere else. It was very offensive
I had to pay more than I bid, and there was mold or mildew in the first room they gave me.
There was hair on the bathroom sink upon arrival, visible patchwork on the ceiling. The shower knob even came off when you turned on the shower.