Sheraton Jacksonville Hotel

The staff was friendly and took care of our problems with the initial room we were given. The room we were initially given was a 1 star not a 3.5. Burns on the rug, stains on the walls, lamp shade, and bedspread. Look like a crime scene. Staff did move us to a cleaner room. Still not a 3.5...maybe a 2,5 at best.

The Staff was really friendly Tub would not drain while taking a shower. Neither did the sink. It took forever to drain after using. One bed seemed to have a few broken springs and was super noisey every time you moved. It was very uncomfortable.

Another guest was assigned our room after we were given our room. The guest walked into our room, with the same assigned room number and keycard. How's that for an unwanted surprise?

The hotel is old and in desperate need of renovation. The room did not have a refrigerator, microwave or a bathtub. In the middle of the night I was awakened by a loud noise which was the extremely dated air conditioning unit falling off the window.

Location Cleanliness- Hallways, Elevators & Rooms need a deep cleaning.

The Air conditioner didn't work properly and had to move to a different room. The people next door to us partied most of the night and smoking pot. You could smell it in our room. Kids playing in the halls half the night. Will not stay here again. Sorry

Nothing it was awful I would never recommend Everything the pool was green, the room was dirty, nothing was what we were told

The staff was very accommodating. The room was small. No microwave or frig.

The breakfast buffet The pool was so small.. Why did they even bother putting it in there? The walls were paper thin and the nymphos and the barking dogs next to us ruined our stayed. The hotel was completely booked so there were no others rooms to be moved to.

Location and price Cleanliness and incomplete room design.

Location....shops & restaurants Price, noise, not comfortable

Location Small pool no jacuzzi

Location and view of lake. It was dated. For example, hotels nowadays should have light fixtures that have USB ports. The interior design looked about 15-20 years old. Wifi was inconsistent. Hallways had breakfast plates laying there and cleaning room door was always open on 5th FL

This guest did not leave comments about this hotel.

Location Terrible service, rooms smell and in disrepair, should be a 2 star hotel

Location The girl at front desk with blonde hair was so rude she was really bad to every guest ahead of me as well. I requested a refridgator for medication she said why are you made at me I said I'm not she was fighting with me

Can't think of any.... Our stay wasn't plesant due to loud music and echo thoughout the building hallway. We asked staff to move to upper floor but they were not able to accomediate. Barely slept though the night. Good thing we only stayed there 1 night to head to clearwater.

the location is great to the area It is dated, the staff was not friendly, room was messy and dated for a 3.5 star you expect more

This guest did not leave comments about this hotel.

We need good services and good dealing the breakfast must be free and not hold any amount when we get a room and the cost to rant room must be low price Many things they deducted from our bank account amount is 3.21 we do not now why?! They told us the coffee and water are free you should refund the mount quickly

Pretty clean Requested a frig upon check-in. Place was considerably empty by Sun morning, never received a follow up call or anything.

The location was ideal. Close to major roads and highway and close to lots of resturants, shops and a mall. I was able to check in a few hours early- the employee that checked me in was the only employee I encountered that was very pleasant and helpful. Smells like mildew, furniture ripped, shower doors not attached and rude staff. Restaurant served me spoiled blue cheese on a salad- sent it back and they brought me back the SAME salad- just tried to pick off the lettuce with the dressing on it. GROSS!

The Location I requested non goose feather pillows because I was allergic. I also requested a refrigerator. I was promised that I would received it and didn't. Resulting me to get no sleep because I was allergic to the pillows.

Location The hotel was EXTREMELY NOISY. The guests were loud all night. I had to call downstairs often and at 5 am they were still be literally running the hallways and out the door talking.

My family experience was very bad. We had to change room due to a issue with loud guest next door. After being in our new room there was a major altercation(6:00)am across the hall resulting in the police being called to the hotel.

Location,staff Small room, bathroom fixtures close to breaking. Dirty towel in closet.

The location was the best thing about this hotel. I requested 02 beds because I had 03 teenagers with me, but I was not given a room with 02 beds.

The location for access to mayo Clinic was ideal. We were put in a room that had a very strong chemical odor. . The bathroom floors were sticky and heavy sanitizer smell. We asked for a room change due to the chemical smell and were told we were on a pet floor!

The hotel was in a great location and nearby shopping center and restaurants. Very convenient location. The staff was unfriendly. We stayed in room 224, and next to us in room 226, it sounded like they were having a party and were singing to top of their lungs. I called front desk and that did not help. Across the hall was another loud, screaming room.