Set along the newly developed north riverbank boardwalk, the hotel is located in the heart of the downtown business district and within walking distance of the Jacksonville Landing, Center for Performing Arts, Florida Theatre, and a mile from Everbank Field - home of Jaguars NFL football.
The security measures the hotel put in place for a chaotic weekend was much appreciated. They ensured they had a full staff of police officers. The friendly and courteous staff was also great; they were the only people who weren't obnoxious or drunk that I encountered that weekend. The food was great, the bartenders were on top of their game. Excellent staff.
The things I didnt like I about my stay in Jacksonville are strictly related to the way the policemen had the traffic flowing; none of them knew what the officer at the next light was doing, so o spent about 1.5 hours trying to get to my hotel room. Parking was also a nightmare and was frustrating that it was not suggested to pre-pay for parking upon making the reservation. It wouldn't have mattered, however; because the lot near the hotel was overbooked.
It has/is being remodeled. The new decor is beautiful. Rooms are beautiful and very comfortable. Like how bright the hallways are at night. Front desk was very nice and professional. Check in and out was quick. We did not use or even go to the pool or restaurants as we were only there for one night. Location is great. Walking distance to restaurants and the Florida Theatre.
I/we were confused with the entrance. Is the main entrance facing the garage side of the street? If so the entrance isn't appealing. No one there to help. Large glass doors are heavy when you're carrying luggage. No automatic door.
I traveled with my children and stayed one night. They enjoyed the pool.
I would have liked to been able to stay in one of the renovated rooms.
Slow check in process, no one knew anything....
Traveling with my finance to watch my son's State track competition, and we arrived late evening and were greeted by a super friendly and fun staff member who really made us feel welcome and comfortable. The location was easy to find and had a wonderful river view. The room was clean and the bed relaxing. I would enjoy coming back for a longer stay as we could only be there for one evening. Well worth the visit. I highly recommend staying here.
Staff was very friendly and courteous.
Trouble during check in...computer trouble. Could only give me one key card instead of two. Pool was completely closed due to renovations. Wish i would've been told that before booking! The keycard to my room NEVER worked in the parking garage. Every time I wanted to go in or out or the parking garage, the card reader did not work and I had to go get an attendant. The cleanliness of the bathroom, the tub in particular, upon check in was mediocre at best. For the price I paid, I expected much better. Next time I'll save some money and stay in the Hampton Inn just across the river.
Was able to check into our room early, courtesy call was thoughtful and the staff was so friendly, helpful and kind!
Alex the omellete chef made the most amazing omellete ive ever had and provided fast effecient and friendly service. Keep up the good work.
That i was upgraded and not told about the $100/night upcharge.
A very nice one night stay for a weekend concert. The Hyatt is very close to both the Veterans Arena and the stadium which makes at least the arena a walkable distance. The hotel is nice but showing some signs of wear and tear. All the staff we encountered were extremely friendly.
On a related note, pets have no place in any hotel, in my opinion. There were numerous dogs throughout the hotel and dog barking woke my wife up early in the morning. That kind of disruption would not be tolerated in a guest. This is not only a Hyatt problem-every hotel I've stayed at in the last five years is guilty.