Hyatt Regency Jacksonville Riverfront

Dope

Pros: The beds were amazingly comfortable! And the view was great

Cons: We paid to to park in garage and the garage was full so we couldn't park in there

Plush, well made bed and bedding leads to a great

Pros: Sheets and towels. Fast service even late at night. Asked for toothpaste and security girl was up in literally two minutes. The sliding glass door actually opened up for fresh air.

Cons: Shower tub instead of walk-in. Sink didn't drain well.

Pros: Great location, great view, clean. Staff were all very nice and accommodating. Impressed with the recycling and conservation efforts throughout the hotel.

Pros: Free wifi and USA Today. Reasonable bar and food prices.

Cons: A little expensive.

My Marriott Rewards May Be In Trouble

Pros: Professionalism from all front of the house staff. Pet friendly!!! Superb dine-in experience. Great room configuration with a view. Fitness center free weights and resistance machines were great. While I've always respected the Hyatt brand and been a guest several time I've been a long-time Marriott member because of the range, and availability, of brands they offer. I may need to reconsider my loyalty after this latest visit. I secured two rooms to accommodate my parents, sister, me and my wife after a very long day at the Mayo clinic. Turned out to be just what the "doctor ordered" for all parties.

Cons: My wife encountered a front desk staff member with a poor attitude during the night shift around 3am. She observed the young lady interact with several guests in a way that indicated she clearly did not want to be there or be helpful.

Pros: Staff was excellent. I booked the wrong room type and the helped me correct it immediately. Top notch customer service at the by the bellmen, and front desk.