2015 TripAdvisor Hall of Fame-Certificate of Excellence for 5 years. Our hotel is a perfect place for meetings and conferences up to 150 participants. We feature a fully equipped training room and saunas, free for our guests. The design of our two restaurants and a lobby bar has been inspired by the heritage of Polish culture. We offer an underground parking.
Perfect in many ways. The staff was knowledgeable, the location was fabulous, we were able to walk to most interesting locations & restaurants. Hotel was spotless, food in restaurant was above average.
close to city center
WIFI doesnt work (only cable, 20cm, does); no complimentary express-coffee in the morning(others in same city offer it); too expensive bar; one small shampoo bottle for two people for two days (not replaced); old TV under a crystal; this is not a 5 star hotel really. And they tried to charge more than what agreed.
Excellent standard of accommodation. Ideal location close to city centre (3 mins walk) but not directly in it (therefore away from noise).
The staff and the concierge were very responsive and helpful.
we needed of a small conference room at the spot , they arranged it in 5 minutes
I specifically asked for a room overlooking the park in Krakow. When i arrived at 12 noon it was not ready. We put in our bags and looked around the city. When i checked in the bags later at 6 in the evening we had to wait until the receptionist rang room service to check whether our requested quite room was ready. It was not ready. It was not a professional service which i would expect.