2015 TripAdvisor Hall of Fame-Certificate of Excellence for 5 years. Our hotel is a perfect place for meetings and conferences up to 150 participants. We feature a fully equipped training room and saunas, free for our guests. The design of our two restaurants and a lobby bar has been inspired by the heritage of Polish culture. We offer an underground parking.
Perfect in many ways. The staff was knowledgeable, the location was fabulous, we were able to walk to most interesting locations & restaurants. Hotel was spotless, food in restaurant was above average.
Very good location, high standard of rooms, would recommed this hotel
Rooms were very warm at night, food and drink was quite expensive.
Location OK, breadfast OK, room OK
It took minutes to get hot water while taking shower, while queuing into check-in another desk was opened only for Lufthansa crew and we already in the queue continued waiting (it took long time, lady in the reception was not able to use computer), minibar was not filled up
Localization of the hotel is really good, just couple of minutes walking to the City center as from the Castle.
Price of the breakfast is very, very expensive, better take the breakfast outside, at the center you have really nice places much more cheaper.
Hotel staff introduced a very nice restaurant near the hotel.
good hotel friendly staff excellent location would reccommend hotel to friends
close to city center
WIFI doesnt work (only cable, 20cm, does); no complimentary express-coffee in the morning(others in same city offer it); too expensive bar; one small shampoo bottle for two people for two days (not replaced); old TV under a crystal; this is not a 5 star hotel really. And they tried to charge more than what agreed.
Excellent standard of accommodation. Ideal location close to city centre (3 mins walk) but not directly in it (therefore away from noise).
The staff and the concierge were very responsive and helpful.
we needed of a small conference room at the spot , they arranged it in 5 minutes
I specifically asked for a room overlooking the park in Krakow. When i arrived at 12 noon it was not ready. We put in our bags and looked around the city. When i checked in the bags later at 6 in the evening we had to wait until the receptionist rang room service to check whether our requested quite room was ready. It was not ready. It was not a professional service which i would expect.