All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.
The location was perfect for Lime Street Station and the city centre, and the staff were always friendly and helpful.
The room was clean, comfortable, well furnished and the bathroom was a good size and well lit.
I would have liked to have checked in earlier and checked out later but this was not possible apparently due to the high occupancy of the hotel.
beautiful well presented hotel with charming and welcoming staff
there was nothing to dislike
Location of the hotel and the excellent breakfast. Staff were also very helpful
Restaurant/breakfast staff were exceptionally courteous, cheerful and industrious.
Reception staff were cold and indifferent. Cancelled morning call for second morning but still happened. Woken at 6-15 Sunday which was avoidable if they had cancelled it as requested. When told about this the girl apologised in an indifferent way. Put us off returning.
The best point of the hotel was it was very central
The breakfast was not great and having to stand and make your own toast
Staff were very helpful and friendly; problem sorted very promptly, even by repairman who had come to the wrong room!
Good Hotel Close to Railway Station