The Brompton Hotel

Some guests have mentioned that the rooms were old and tired, with broken furniture and bathroom facilities that didn't work well. However, others have found the rooms to be clean and comfortable, with a nice shower and clean bathroom.

Some guests have expressed concerns about the hotel's facilities, including the lack of an elevator, noisy surroundings, and the need to climb several flights of stairs. Additionally, there have been complaints about the scalding hot water, dirty bed clothes, and the nonchalant attitude of some staff members.

While some guests have found the beds to be comfortable, others have mentioned that the mattress was too hard, affecting their sleep. There have also been reports of bed bugs, which is a cause for concern.

The hotel's location has been praised by many guests, with its proximity to the tube station, museums, and restaurants. However, some guests have mentioned that the hotel is located on a noisy street, and others have found the surrounding area to be crowded and noisy.

Several guests have expressed dissatisfaction with the customer service, citing issues such as bad reception, rude staff, and unhelpful attitudes. Some guests have also mentioned difficulties with getting refunds or swapping days, as well as challenges with staff responsiveness to concerns.

Several guests mentioned that the hotel does not have an elevator, so if you have heavy luggage or mobility issues, consider requesting a room on a lower floor to minimize the number of stairs to climb.

Some guests recommended using cash for deposits to avoid waiting for several days for the deposit to be released when using a card.

Several guests advised checking the room facilities upon arrival, as some experienced issues with TV, hot water, and cleanliness.

Due to its location on a main road, guests suggested being prepared for potential noise disturbances and recommended soundproofing to improve the quality of sleep.

Some guests reported unexpected additional charges for early check-in, cot beds, and security deposits, so it's advisable to clarify these details during the booking process.

Several guests mentioned that the rooms are on the smaller side, so if you require more space, it's recommended to consider this aspect when booking.

Some guests mentioned receiving room upgrades, but it's advisable to ensure that the upgraded room meets your specific requirements before accepting it.

The hotel's proximity to the Natural History Museum, Victoria and Albert Museum, and Science Museum makes it an ideal choice for museum enthusiasts.

Guests noted that the hotel's decor is slightly dated, so it's helpful to set expectations accordingly.

Some guests experienced issues with Wi-Fi access, so it's advisable to confirm the availability and quality of the Wi-Fi connection before arrival.