Located in Long Beach, The Queen Mary is on the waterfront and minutes from RMS Queen Mary and Long Beach Cruise Terminal. This family-friendly hotel is within close proximity of Shoreline Village and Aquarium of the Pacific.
Make yourself at home in one of the 346 individually decorated guestrooms, featuring iPod docking stations and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and complimentary toiletries.
Rec, Spa, Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club and bicycles to rent. This Art Deco hotel also features complimentary wireless Internet access, concierge services, and an arcade/game room.
Grab a bite to eat at one of the hotel's 3 restaurants and 3 coffee shops/cafés, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
noting was likable other than the name of hotel and the ship
staff were very unfriendly; the TV wasn't working the remote control was broken after waiting one hour some one came and change the remote control. the heater was not working; the lighting over the bed was not working; walls and floor was dirty and the bath room was very old and we could not use it. the toilet paper was almost our and they did not change it. with all these issues the hotel hold $75 security for possible damage while everything was horrible in the room. while the was not any facility to use they changed $14.99 for a facility fee; online mentions free wifi while they charge us for the wifi. $20 parking fee and more. in overall an low end Inn looks like better than what was offered at this hotel. there was a gentleman from Florida was complaining about his room but no one made any effort ta take care it.We never will go back to this hotel and we do not recommend it to anyone. we couldn't sleep t night because we could hear the every word was told in neighboring rooms.
Historic, but no need to stay overnight.
Black Mold in bathroom on walls, shower is very uncomfortable with a round bottom forcing you to stand w/1 foot in front of each other (like walking a tightrope). Rooms were not clean, bed had curly hair on sheets, a/c was non-existent, tape and tacks in ceiling & wall left over from previous guest, tv never turned off (instead when off was pushed a gray screen of snow appeared). Dirty! dirty! dirty! Very loud - walls were paper thin. Hotel uses the "historic" badge to avoid repairs.
We loved the art deco styling of the ship and the 1940s style King cabin that is authentic to its original state. It was great to partake in a piece of history in an amazing location with an abundance of activities. This is the perfect place to stay if you enjoy history and want to unplug from modern day annoyances. We read some of the complaints about cleanliness and that may be due to the authenticity of the state rooms, they are clean but they are not a luxury suite.
If you were a light sleeper make sure to bring earplugs, the walls are thin and carry sound due to the steel that surrounds you. If you have children who aren't well behaved or you lack respect for the historically preserved; I would suggest somewhere else.
I liked the rustic feel of the ship
I would have to say the bathroom needs to be updated, especially the bathtub.
Great tours on the Queen Mary. We took both the Guided Haunted and Historical tours and both were worth the price.
Perfectly creepy. If you want to feel mildly uncomfortable the entire trip, embrace the haunting! Otherwise, daily mediocre experience.
The hotel space itself doesn't lend itself to the modern hotel-goer, and the haunting theme isn't actively embraced in the company culture.
The Valet staff was great.
We stayed 1 night and I had to call the front desk 4 times the fix the a/c! They also tried to charge a facility fee, which was never mentioned! This morning the fire alarm went off around 6:20 am, and I'm assuming it was a false alarm considering I never saw a fire truck! Horrible experience!!! I understand that the fire alarm is somewhat out of their control but with the a/c issue and being charged a fee that was invalid is unacceptable! They didn't even offer any compensation, very disappointed!!
Sub-par lighting... very dark hallways and rooms. AC was on overdrive and no way to control it. It was FREEZING despite it being warm weather outside. Called hotel staff FOUR times and they kept saying they'll send a tech to change temperature from the outside... they didn't send anyone until the fourth call and even then, it didn't result in a warmer room. Not recommended.
The ship has an elegance and beauty of another era. It gives the feeling of being on a luxury cruise ship crossing the Atlantic Ocean in the 1930's. The facilities are clean, comfortable and keep many of the original deco features. The staff is uniformly cheerful and helpful.
Extra fees - parking plus facilities fees. No coffee or tea maker in room. Parking was confusing, hard to find luggage drop-off. Not clearly marked.
This is my second stay on the Queen Mary and both times the hotel staff have been rude.
beautiful facility. Really a piece of history, and love the fine craftsmanship.
Repairs are needed. Noticed a lot of "patches" that looked like short term fixes to save money. This fine old ship deserves better.
The history of the boat was a plus as well as the tours
Security guard in parking lot (white guy / tattoos) who thinks he is a police officer takes his job way too seriously. Completely unprofessional, taking into consideration how much I paid for the room.
It immediately had a different vibe once we stepped foot onto the ship. The tours gave detailed stories of lost souls trapped aboard. The feeling of a constant presence was definately there, but if your someone that needs to see for yourself, you will not be disappointed. John, the crushed ship hand, answered by dropping the shower head immediately when asked for a sign. Must see!
We loved our stay on the Queen Mary and have been telling everyone we know they are missing out if they don't stay on board. We especially liked exploring the ship and discovering its history. The service was impeccable and the food was terrific. The location is great as well; freeway close to downtown Long Beach and a reasonable drive to venues in Downtown LA and Orange County.
I did not like leaving the Queen Mary.
I love the view from ship , the entire ship is historical and romantic. THE STARBUCKS MAdE IT EVEN a greater place to spend your day.
The staff!!! No!! no all with sad miserable expressions! The front desk guy was thy one nice man but he look like he had to really try , cause the girl front desk seem to just be waiting to get back to there decision!! Rehire better and friendly staff who enjoy workiNG!! @ the famous Queen Mary
The historical value of staying on board the Queen Mary is priceless. Having worked aboard vessels for nearly 25 years of my adult life, and being a bit of an aficionado of classic liners, this was a must-stay place on my bucket list. Also, my hobby of investigating paranormal activity gave me all the more reason to book on board the Queen Mary. The ship has timeless elegance and one can almost hear the throngs of passengers from yesteryear. The beds were surprisingly comfortable and the rooms functional. They maintained some of the original appointments in the staterooms which added to the adventure. If you are looking for some total peace and relaxation with a nostalgic ambiance, this is the place for you. There even is a Starbuck's on board.
While they maintained some of the original fittings in the rooms, many of them were not well maintained. Rust in the toilet and wallpaper peeling off in the shower were simply lack of maintenance, not nostalgia. The Wi-Fi is spotty at best, even though you pay for it with your "Resort Fees", which were substantial at $15/day for things you most likely will not use or are available to the general public, some even for free. The staff was less than accommodating, excepting the Front Desk. They were about the nicest people on board. The remaining staff seemed bent on "when can we close and go home?" They turned away customers at the bar in order to close early. Pretty much everything wraps up on board by about 11 or 11:30pm. No food or drink available after that hour. When we questioned at the Front Desk about the lack of services after 11pm, we were told that "we really think of ourselves more as a museum than a hotel". Well then, why would you sell hotel rooms? If you can overlook the inattentive staff, high price nickel and diming at every corner, and poor maintenance of the staterooms (at least the one we had), then it's worth a visit for a night or two. I don't know if I could make this an entire holiday destination however. The hotel is run by a management company that comes with good credentials, yet they seem to have forgotten about this place and the employees appear to be running it as they see fit, which is not in the best interest of hotel guests. Very unfortunate. There was a Starbuck's on board.
A unique way to spend a night, some good ideas for activities for kids, they also offer some tours etc.
The walls were so thin that I could hear everything my neighbors were saying since 6am in the morning. The parking is 17$ and there is really no option to park anywhere else so it automatically increases the price of the room. The bath looked really old and and the paint was peeling off. Overall I think it is too pricy for the quality they offer.
The historic nature of the Queen Mary! Oh my gosh, its the real Queen Mary that hosted royals, stars and the wealthy. There is a distinct hint at what the ships greatness was all about, and reading about the ship prior to boarding would increase ones enjoyment immensely! The beds were very comfortable. The pillows were not. Banquette rooms and old libraries, bars, etc.. that were open (but there were very few rooms to view), were great! More of these! Show us a finished first class state room! I love the bridge and seeing the captains quarters and uniforms. Its time for these spaces to be freshened as the fabrics, wood work and carpets are now fading and yellowing a bit).
I realize most of us are limited by our budget, but there are many things that cold have been brought alive without a lot of money. 1. One is cleanliness: The word ship shape was coined for this very thing, a clean and spotless ship at all times. The obat could have been cleaner. 2. There were so many families touring the ship, and there was absolutely nothing for the little ones to do. On one deck there was the outline of old shuffle board courts, but no equipment no chairs to sit in and linger, no nothing. 3. None of the decks had any seating, none of them! Makes for a tiring day on the ship and when I'm tired I want to go home, not linger in the bras, restaurants or shops! 4. I would like to see more polished brass - this is the Queen Mary for goodness sakes! In our room the hardware had all been coated in white (paint)! It is so close to being a spectacular venue for parties, weddings, hotel. Just put some money and style into it! I loved the ship. I highly recommend it but don't have your hopes to high that you will be in lavish luxury... but it is still a great ship!
A unique opportunity to spend the night on a classic ship and feel like you are transported to another time (sans the flat screen tv). It is an old ship and these are state rooms, not luxury hotel rooms. You have to appreciate what it is and not focus on what it is not. It was clean, comfortable and in acceptable state of repair.
No coffee machine, a little pricey especially around facilities fees charged above and beyond the pre-paid amount. Other than that it was great.
The Queen Mary is a fun place to stay. My boyfriend has never been on a cruise ship and this is a fun alternative without breaking the bank.
We liked our meal.
We had slew of ants in our room. My husband and I couldn't not leave fast enough the next day. I didn't want to shower or use the bathroom facility. It was dingy and it looked like it was not cleaned well. The bed was old and I think they didn't replace the pillow case. Didn't sleep well. The room was slanted to one side and I felt all the blood from my feet was rushing to my head. Everything needs to be updated. The price of hotel did not match the room or the ship. Very disappointing.
The room was clean and front desk employees very nice. Food was fair not for the price though.
The parking was not ideal too long of walk for peaple staying a hotel way to many spaces for car services and not enough for hotel guest that are close to he ship. Walls very thin!!! Price for staying there should include price of parking
Overall the Queen Mary is a fine romantic weekend getaway.
Passengers have no idea how thin the cabin walls are, and/or if they know and have been advised, typically have no courtesy to other guests on board. Don't expect getting any rest staying on board the Queen Mary!
Didn't realize the hotel was actually the Queen Mary ship. I thought the hotel was land based with a view of the ship. Interesting.
Parking was very confusing. Moveable signs had traffic going the wrong way on one way roads.
QM is a lovely old ship, well restored & preserved.
Over priced parking and food service no discount when you book through Kayak.
Furnishings shabby Partitions between cabins thin - could hear conversations from adjoining cabins
It was quiet an not many people were there. There was a few restaurants and they had room service.
There was no entertainment during the time we were there from Wednesday to Friday. There was no air conditioning in the room and it was 90 degrees outside. At least we had an outer room with 2 windows to get some air but there were no screens.
It has restaurants with good view, staff is friendly
The ship is very old and rooms are bunkers with poor ventilation
Not a lot
The service was terrible. 10 people waiting in line to check in and 1 person doing the check in. Had to ask another person behind the desk if she was going to help the 1 person checking folks in. She decided that maybe she should help. Valet person nowhere to be found. I flagged down a security person and gave him the keys. The room was old old and tiny.
Staff was friendly and Chelsea's Chowder House was excellent!
Our bathroom was a little dirty and the sink clogged after a couple times of use (just hand washing). A faint smell of sewage was smelled after a few flushes of the toilet as well. Not worth the price I paid.
The history of this ship is amazing and I stayed on it for the experience ... I did not expect much and that is what I got...
Food was horrible, you are trapped and they up sell you on everything. Water pressure was awful and many parts of the ship are off limits ..the staff was not very friendly and the wifi was not functional in the rooms, only in the lobbies, which is also another add on coat as a resort fee!! Go see the ship as a tour but do not stay... It had potential but it's not what you expect!
The ship is very cool to go walk around on
Lots of hidden fees that they won't tell you about is very annoying