Spa & Naturhotel Outside

You can expect delicious and locally sourced food, with a great breakfast and dinner included in your stay.

Some guests have mentioned that not all facilities listed as 'free of charge' are actually free, such as manicure, body treatments, and beauty services.

Guests have praised the great breakfast and dinner, the perfectly clean hotel, and the very friendly staff.

Some guests have mentioned feeling pressured by the staff to book dinner at the restaurant or appointments for beauty treatments, which led to a disappointing experience for them.

Some guests have expressed concerns about the customer service, mentioning instances where the staff did not follow the 'customer-first' approach and blamed customers for issues.

Some guests recommend choosing a room with a balcony to enjoy stunning mountain views and a pleasant outdoor space.

Be cautious about additional charges for services not clearly outlined as complimentary, such as beauty treatments, as reported by some guests.

If traveling with children, it's advisable to check the suitability of the restaurant menu and clarify any additional charges for kids' meals to avoid misunderstandings during dining.

It's recommended to carefully review all bills issued by the reception to ensure the accuracy of charges, as some guests reported discrepancies in their final bills.

While the staff is generally described as friendly, some guests reported instances where the "customer-first" approach was not consistently upheld, particularly when resolving issues or disputes.

Prioritize checking the functionality of in-room amenities such as heating, especially during colder seasons, and consider requesting any missing items like kettles or cups for added convenience.

Exercise caution when booking spa or beauty treatments, as some guests reported feeling pressured by reception staff and encountered issues with cancellation fees for these services.

Note that a few guests experienced issues with unstable Wi-Fi, so it may be beneficial to have alternative connectivity options if reliable internet access is essential during the stay.

When making reservations, it's advisable to seek clarity on the availability and terms of "free of charge" facilities listed, to avoid any misunderstandings about the inclusivity of certain amenities.

Given the availability of contactless check-in/check-out, guests may opt for this convenient and safe method to streamline the arrival and departure process.