|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Designated smoking area, Express check out, Gay friendly, Gift shop, Laundry facilities, Non-smoking rooms available, Parking (surcharge), Pool (outdoor), Restaurant, Room service, Safe, Storage available, Wheelchair accessible|
|Activities||Fitness center, Tennis|
|Services||A/V equipment rental, Airport shuttle (free), Babysitting or child care, Business center, Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wedding services|
|Internet||Internet (surcharge), WiFi (free)|
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Excellent, 3,240 reviews across the web
|Hotel||Hotel is great. Appreciated by 80%.|
|Service||94% found the |
|Grounds||Pleasant grounds. 79% mentioned it positively.|
|Reception||78% said the |
|Hotel Building||Acceptable building. Only 64% had positive things to say about it.|
|Room Cleanliness||Only 58% said |
|Noise level||For only 58%, the |
|Room||63% said the|
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we were promised a room with a marble tub and work area. we did not get this
Good location, convenient to MIA.
This hotel is in dire need of a renovation. Not even close to 4 stars. Maybe 2 1/2 or 3 on a good day.I would highly recommend downgrading the star rating for this hotel unless they do a major renovation. At most, the place is a 3 star hotel. The room was disgusting, most of the tiles in the shower were crooked, not one electrical switchplate was straight. It needs a lot of work . The only thing nice about this hotel was the staff who were very friendly. I would not recommend this hotel if you can avoid it. There are plenty of others in the area that are much nicer for the same price or less.
Seemed like a lot of patch work that just was painted over or partially repaired. Beds seemed old and sunken in even with cheap mattress top. Not what you would expect from a four star hotel.
Nothing worked correctly. Entrance gate, room fixtures. Room was dated. Parking was dnfusing
The room and the view was amazing
I think that customer service could have been better for the stars that were rated
The wonderful madame at the front desk Martine who was extremely friendly and gave us a wonderful room, and Horatio the doorman who accommodated us and helped us with anything we needed.A jewel in the rough. We arrived as tired and well traveled guests but the staff and accommodations made us feel like new again. It's been years since I received this level of service and attention from a hotel. It's not often one finds traditional service within modern settings, so I tip my hat to Sofitel to let you know whenever I travel I will seek out one of your hotels.
Clean room, convenient to the airport. Everything worked just great. Appreciated the airport shuttle.
Restaurant staff NOT well equipped to understand the specific food prep needs of the gluten intolerant....constituting approximately one of every eight guests in the US. Dining equipment needs work...table tops (not the base) wobbled uncontrollably.Nice venue, nice grounds, nice facility, great front desk staff...all very responsive. Only the restaurant held you back. Food was great, but my wife...the gluten-intolerant one, had to purchase her own food outside and bring it in since they could not serve her safely.
The hotel staff was the best
Location sucked.... and gym was a little disappointing. Broken equipmentNeeds some updating but I loved the staff
Location - near the airport.
Staff was rude. Except the french girl at time of check in. Its a French hotel - expect the staff to be rude.The proximity to the airport is the only good point about this hotel. Its not a 4 star in any standard. stains in the room all over, the staff is rude, the floor smelled of smoke, although it was a non smoking floor. Please stay away.
It fully met expectations for a 4 star hotel, but there was nothing beyond expectations.
There was a long line at check-out.