Guest reviews
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Solo
Overall Rating
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8.8 "Location is great."10.0 "
Good access to the airport , said 100%." 8.0 "80%liked the proximity to shopping ." 7.6 "Easily accessible by car , said 76%." 7.6 "76%liked the proximity to sightseeing ." 7.7 "77%appreciated the closeness to the beach ." 7.3 "73%enjoyed the restaurants & bars nearby ." 8.8 "City centre within easy reach , said 88%." -
8.3 "Great service."8.9 "89% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." 8.8 "88% werehappy with the shuttle service ." 7.7 "77% werehappy with the room service ." 8.2 "82% said theconcierge service was amazing ." 7.2 "Lovely bar service , according to 72%." -
6.7 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." 5.1 "Only 51% thought theshower was ok ." 5.0 "50% thought thekitchenette was ok ." -
6.5 "Breakfast is mediocre."
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6.4 "Sufficient wellness & sports facilities."6.9 "For only 69%, the
fitness area was satisfactory ." -
5.7 "Internet is average."
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5.2 "Average value."5.0 "Only 50% were
satisfied with the beverage prices ."
Overall Rating
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8.4 "Location is great."10.0 "
Good access to the airport , said 100%." 7.9 "79%liked the proximity to shopping ." -
8.2 "Great service."8.7 "87% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." 8.8 "88% werehappy with the shuttle service ." 8.3 "83% said theconcierge service was amazing ." 7.7 "77% werehappy with the room service ." -
6.9 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ." 5.3 "Only 53% thought theshower was ok ." 5.2 "52% thought thekitchenette was ok ." -
6.5 "Sufficient wellness & sports facilities."
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6.4 "Breakfast is mediocre."
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5.6 "Vibe was decent."
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5.5 "Internet is average."
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5.3 "Average value."
Overall Rating
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8.6 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.5 "Great service."9.3 "93% found the
staff to be very friendly ." 8.2 "82% thought theservice was very professional ." 9.0 "90% werehappy with the shuttle service ." -
7.2 "Good pool."
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6.8 "Breakfast is mediocre."
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6.6 "Average amenities."6.5 "65% thought the
building was acceptable ." -
6.3 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 6.3 "Only 63% saidrooms were clean enough ." -
5.7 "Internet is average."
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5.6 "Vibe was decent."
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5.3 "Average value."
Overall Rating
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8.7 "Location is great."10.0 "
Good access to the airport , said 100%." 7.3 "73%liked the proximity to shopping ." -
7.9 "Good service."8.5 "85% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." -
6.8 "Breakfast is mediocre."
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6.6 "Average amenities."6.5 "65% thought the
building was acceptable ." -
6.2 "Rooms are ok."
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5.7 "Vibe was decent."6.9 "69% thought the
atmosphere was somewhat friendly ." -
5.1 "Average value."
Overall Rating
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8.6 "Location is great."10.0 "
Good access to the airport , said 100%." 8.0 "80%liked the proximity to shopping ." -
7.9 "Good service."9.0 "90% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 7.8 "78% thought theservice was very professional ." 8.4 "84% werehappy with the shuttle service ." -
7.2 "High comfort."7.7 "77% said the
beds were comfortable ." 7.9 "79% thoughtrooms were spacious ." -
6.9 "Rooms are ok."
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6.7 "Average amenities."6.6 "66% thought the
building was acceptable ." -
6.3 "Breakfast is mediocre."
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6.0 "Sufficient wellness & sports facilities."6.4 "For only 64%, the
fitness area was satisfactory ." -
5.6 "Internet is average."
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5.5 "Vibe was decent."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.2review from
Staff was professional A big step down from the old Sofitel at the same prices. If the Sofitel was 4 stars then the Pullman struggles to reach three. Despite some refurbishing the hotel looks tired. They overcharge for everything- $17 for parking. The service is ok and nothing worked very well...internet, television etc
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3.7review from
Asked for technician who never came. They don't answer phones. Staff don't have manners.
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4.0review from
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
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9.4review from
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
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6.2review from
Atmosphere Not alot of pillows per bed mattress not firm enough
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10.0review from
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
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2.0review from
We've stayed in other Sofitels before and this one didn't seem like one; the room definitely didn't live up to the brand. It didn't even live up to some of the lower-market Accor brands either. We were very disappointed. Towels were unwashed; they smelled like they were new from the manufacturer (not even washed for the first time). Carpet looked old. Room didn't seem upmarket at all and needs updating. Bathroom smelled like smoke in a non-smoking room. Front desk either initiated or failed to stop another hold on our credit card, beyond the normal hold for incidentals, the day we checked out no less (and we checked-out several hours before normal check-out). This was not a problem per se, but it was still an annoyance, especially considering that hotel seemed sub-par in other ways. In summary, the room was not horrible; it just wasn't a Sofitel. It was the equivalent of an average hotel, not even above average.
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9.1review from
The room the view the staff the gym I love it The food too expensive
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6.8review from
Service was excellent and food was good. Good size room. Hotel is a little dated and needs some cosmetic refurbishing since structure is good. Bathroom and tub our outdated.
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8.5review from
Clean, friendly staff No continental breakfast
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9.6review from
Beautiful hotel, very comfortable. Pillows were so soft they became flat while Laying on them
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9.4review from
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
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10.0review from
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
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9.1review from
The room the view the staff the gym I love it The food too expensive
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8.5review from
Clean, friendly staff No continental breakfast
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9.6review from
Beautiful hotel, very comfortable. Pillows were so soft they became flat while Laying on them
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4.2review from
Staff was professional A big step down from the old Sofitel at the same prices. If the Sofitel was 4 stars then the Pullman struggles to reach three. Despite some refurbishing the hotel looks tired. They overcharge for everything- $17 for parking. The service is ok and nothing worked very well...internet, television etc
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3.7review from
Asked for technician who never came. They don't answer phones. Staff don't have manners.
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4.0review from
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
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6.2review from
Atmosphere Not alot of pillows per bed mattress not firm enough
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2.0review from
We've stayed in other Sofitels before and this one didn't seem like one; the room definitely didn't live up to the brand. It didn't even live up to some of the lower-market Accor brands either. We were very disappointed. Towels were unwashed; they smelled like they were new from the manufacturer (not even washed for the first time). Carpet looked old. Room didn't seem upmarket at all and needs updating. Bathroom smelled like smoke in a non-smoking room. Front desk either initiated or failed to stop another hold on our credit card, beyond the normal hold for incidentals, the day we checked out no less (and we checked-out several hours before normal check-out). This was not a problem per se, but it was still an annoyance, especially considering that hotel seemed sub-par in other ways. In summary, the room was not horrible; it just wasn't a Sofitel. It was the equivalent of an average hotel, not even above average.
