Bed was very comfortable
Caulk on tub.
Extremely friendly and helpful staff. We had to cancel our last night due to an unexpected death in the family, and they didn't charge us any cancellation fees. Great location, literally minutes from all local attractions, restaurants, etc.
Location, room and bed was so comfortable
Hotel showing it's age with various areas in need of updating. Noise, both outside the hotel and in the hallways, travels through windows and doors easily. Did quiet down after 11:00 PM
The best thing about this hotel was that the room had a fridge. The indoor pool was also a nice feature.
The staff was not personable and also the woman working did not seem to know what she was doing. The check in and check out process took much longer than I would have liked. The hot water did not last long in the room and it was cramped.
the staff was very friendly to may children. my children love to ask questions and the staff was just great with them.
nope . hotel was great
Your pillows were outstanding! I wish I could find one like it for home. Cleanliness of the establishment, spa, pool, exercise room, front desk staff very nice and interactive and the location.
That I had to leave!
Friendly responsive staff. Room clean and attractive. Location a little noisy, but was New Year's Eve, and quieted down right after midnight, so we got a good night's sleep.
Great room...comfy beds!
Disappointed there wasn't a free breakfast!
Good amenities, easy access, convenient location, and great rate.
The pool and hot tub were great and the location was wonderful.
Wish they had at least a free coffee in the morning. House keeping also didn't make the bed which would have been appreciated.
The room had an off smell otherwis it was very nice
The hotel room was great until I woke up and saw a big cockroach crawling across the floor. I am hoping it was just random.
clean room, pleasant staff.
Pool closed for cleaning because some child defecated in pool. Room was noisy, traffic noise and building equipment buzzing and clanking.
Located close to interstate and mall, restaurants. Easy access.
I have stayed at this hotel for years and am pleased that the level of professionalism in employees has risen. Thank God. It was scary for a time.
When we first walked in the room smelled like it's been wet before. There was a used q tip on the floor and the ac was barely working. A waste of --- spent
convenient, staff was friendly and very accomodating
needs updating bathroom was not completely clean
Nice hotel. Near the Mall. Gave me a handicapped accessible room though it was not what I booked. Offered no resolution. TV volume did not go up to a listenable level and they could not fix it until the morning. Nice people, nice hotel.
Rooms are spacious
The charged me total price for rooms, rooms were already paid for through priceline, still trying to get charges refunded
The location of this hotel was great as it was right next to the freeway, a mall and lots of great restaurants.
The room was very musty smelling and damp.
The lobby was decorated pretty cute.
The rooms were damp feeling and musty and really outdated for the price and star rating. I would not give this hotel a 3 star at all.
There where several parties in the hotel people where cursing in the parking lot till 130 in the morning called front desk hour later they left
The public spaces were very inviting.
The room we were in only had one bed (my wife and I were traveling with our three kids). Had to put sheets/blankets on a pull-out couch. Two beds in a cheaper, Holiday Inn Express type hotel would've been a much better deal.
The bathroom was not cleaned. It had tissue, urine, some stool on the commode. How could the hotel staff have missed thi. Later, the staff tried to make it up to us by offering complimentary stuff. All we needed was a clean room. Nothing more, nothing les
the staff, the hot tub and the gazebo. loved the location
the sleeper couch was horrible. it had coils
The beds were very nice and comfy.
This hotel charged me on top of the Priceline charge for a one night's stay. It took about five phone calls and conversations with three different people to finally get my credit 2 weeks later. The manager never gave me a call back.
Clean, nice rooms
The location not very good, just because it is by the mall Means nothing
It was very clean and the staff was very nice. One of the ladies at the counter helped us find a really good cajun restaurant right down the road. I did like where the hotel was, the mall was right there and plenty of restaurants to choose from.
The pool area was a bit small and with kids yelling, it was way to loud. Next time I'll find an outdoor pool. The floors are very slick when wet. There were A LOT of kids running around and it felt like an accident waiting to happen.
The staff was very welcoming and made my staff very enjoyable . The hotel is in a very convenient location to the airport , downtown , shopping , restaurants etc . I enjoyed my stay there so much I ' m staying there again early this coming new year .
The staff was welcoming , courteous and helpful. They answered all of my questions and made my stay very enjoyable .
The rooms on the third floor were freshly renovated and nicely done. I wish there had been more towels in the bathrooms though. All in all it was a pleasant place to stay. The staff was friendly and courteous except for the old black custodian who fussed at my 12 year old daughters for walking into the workout room and getting on the exercise machines before we could read the fine print on the wall saying it was for 16 and older. We'd been standing there for 30 seconds and he was all over us.
I stayed at the Courtyard Monroe for almost a week. It was a very nice hotel and I will stay there again the next time I am in Monroe. Even though the hotel is right off the highway I didn't notice traffic. There are several restaurants nearby, plus the mall is just across the parking lot. Very convenient location. I had stayed my first night in town at a hotel in what is considered 'West Monroe' and did not care for it so transferred to the Courtyard for the rest of my stay.
The hotel staff at front desk were so accomodating. They went out of their way to be helpful. We really appreciated that.
This hotel far exceeded my expectations. The rooms were fantastic, beds were very comfortable, they had a great business area, and less than 5 minutes away from the Monroe airport!
The hotel just finished a renovation in January of this year. The lobby is very welcoming and makes you want to hang out downstairs even if just to people watch! There's a touch-screen TV and food service bar with Starbucks coffee. The front desk service was very accommodating though we had to ask a couple of times for more towels. We would definitely stay here again.
Motel is on the edge of major shopping mall property. Lots of dining and shopping places close by.