|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Designated smoking area, Express check out, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Pool (indoor), Restaurant, Room service, Sauna, Storage available, Wheelchair accessible|
|Services||A/V equipment rental, Beauty salon, Business center, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Spa, Wedding services|
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Excellent, 965 reviews across the web
|Hotel||Hotel is great. 87% of the guests liked it.|
|Service||92% found the |
|Reception||79% said the |
|Room Size||86% thought |
|Room Cleanliness||72% said |
|Pool Cleanliness||Only 60% thought the |
|Price||Price is too high. 54% gave negative feedback.|
|Internet||Internet is poor. It had 60% negative mentions.|
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Rooms were not ready at 4pm when promised. Only 1 room of the 2 reserved was ready 1 1/2 hours later. They did offer 2 free drinks to our party of 5, so 3 of us came up short. Not enough seating in lobby,had to stand the whole time. No discounts offered
Everything about the hotel was wonderful. Close to everything, very friendly staff, and the restaurant downstairs was awesome! Most definitely will stay there again!
The staff was very nice and helpful! They greeted us with a smile every time we passed by!
The woman checking us in didn't explain the $75 deposit charge. It wasn't until I seen the charge on my bank app, that I then had to ask what the charge was for. I witnessed other people asking about it also. This should be let known before hand.
Great location. Friendly staff. Great Fitness Center with Lap pool.
Everything was perfect.Will definately stay here again.
It was a great location for us, between the French Quarter and the cruise terminal. We had a great view of the river from our room.
I thought the parking was pricey, but I knew that ahead of time and made other arrangements.We really enjoyed our stay and would love to stay there again.
The location was fantastic! We walked every where we went(French Quarter, Aquarium,etc)!! It was our anniversary weekend, so they upgraded our room to a suite! Great and very helpful staff from beginning to the end!
I wish they would have told us upfront how much parking would be. We figured it would be high ,but it would have been nice to know at the beginning. It was worth the convenience and peace of mind.
Absolutely the best location in New Orleans! It is within walking distance to everything you want to see and experience in the Big Easy.
Nothing about this hotel I would recommend
This hotel tried to charge me for nothing if I did not spot the charges on my card I believe they would've kept them. After getting in touch with there billing department they told I had to wait 3 days for the charges to clear. Stay away from this place.I wouldn't recommend this hotel at all clearly high management is aware of the billing errors that occur here instead of them correcting they wait to see who notices if no one complains then they keep it.
The location was great to where a lot of walking could be done
The carpet was not very clean room chairs need to be replacedGood overall, staff was very friendly and helpful would recommend to others
The staff was wonderful. I got upgraded to a king suite. I had a baby and they put a crib in the room and made the bed along with baby shampoo. The room was awesome.
No. Very satisfied.We also stay at the same hotel when we go to New Orleans, but we tried a new one this time. We will be staying at this hotel again.