Staff were extremely friendly and very helpful. There was an upbeat, friendly atmosphere in the hostel. It's in a nice, safe area of New York, within easy reach (about 5 mins stroll) of the subway and Central Park. The breakfast was nice in the mornings.
Very uncomfortable beds. Showers and toilets were few and far between. $4 charge to store bags after you've checked out, even if you only need to store them for a couple of hours. We paid the fee and left our bags for 3 hours and when we came back they had just been slung to the back of the storage a rea and other bags had been chucked on top. I wouldn't have minded that happening if the storage had been free (after all, the bags were about to be flung around by an airline) but if you pay someone to look after your property, I think you're entitled to expect more care than that to be taken