|General||24 hour front desk, Air-conditioned, Bar/Lounge, Coffee shop, Complimentary breakfast, Express check out, No smoking, Parking (free), Pool (outdoor)|
|Services||A/V equipment rental, Business center, Concierge service, Laundry service, Meeting/Banquet facilities|
Excellent, 591 reviews across the web
|Breakfast||91% found the |
|Service||94% found the |
|Beds||75% said the |
|Price||Great price. 88% satisfied guests.|
|Hotel Building||Building is pleasant. 71% of guests gave positive feedback.|
|Room Cleanliness||Only 69% said |
|Old/New Room||Only 59% said the |
|Noise Level||55% thought it was |
|Read all reviews from Travelocity|
|Read all reviews from Priceline|
The staff was always very friendly and hospitable. The facilities were very comfortable and the breakfast was yummy.
Our room was on the freeway side of the hotel, so it was a bit noisy. Other than that the hotel was GREAT!
The staff was extremely friendly and helpful. The continental breakfast exceeded our expectations, as well!
The only real issue we had was that housekeeping did not replace used glasses or ice bucket bags. Everything else was great!
The divider that gave privacy between the bed and sitting area,work area too. The quietness in the building. The staff were very helpful.
We were on the side of the freeway and the traffic was very loud.Next time or whoever should ask for the room away from the freeway.
Easy to get to -- amazing staff!!From arrival to checkout, the staff at this hotel was amazing. Super friendly ... asked us if we had a floor preference and offered us rooms on the side away from the freeway since they were available. Our room was cleaned every day. While they do not offer room service, they do have a 24/7 menu to order from. Used it once for a salad our first night ... fresh and reasonably priced.
The extra seating area.
The freeway noise.There is not a full staff only one person at the counter when we checked in at 7pm on a Sat and checked out at 8am on a Mon. There was a luggage cart that you can use but there is no staff to help you. It is self serve I suppose. Also we were traveling with family and booked 2 rooms online but then I called the next morning to speak a someone to request that we get the 2 rooms next to each other with the connecting door. I was put on hold twice and he was able to accomodate, but when we arrived a week later for our trip, we were told they didn't have any rooms available side by side. So we were on the same floor but on each end of the hallway which made it very inconvenient since we were traveling together with our parents and our kids.
The Staff was great.
The rooms were outdated and the carpets were full of stains. The A/C units did not perform very well with very low fan speeds. If you get a room on the freeway side, you will regret it. the internet service was really bad, I felt like I was on dial up.For the star ratings this Hotel received I sure expected a lot more. The staff was great, but for the price per day for this hotel I was not impressed. I stay in Hotels weekly and I have to say that I have stayed at Best Westerns and they were a palace compared to this. Certainly there are worse hotels out there, but this hotel was filled to the max everyday and I'm sure updating should be done. At least fix the Internet service, replace the carpets and beds too. A hot tub by the small pool would be nice as well. I will look for somewhere else next time in the Phoenix area.
The rooms were really nice. The staff was very friendly.The breakfast was good but a little crowded.The muffins in the 24 hour case were so good. Even tho is right off the interstate it was quite.
Really like the space & arrangement of the rooms. Excellent hotel breakfast. Staff consistently cheerful, helpful, & attentive.
Difficult to find, poor to nonexistent directions. GPS had a difficult time finding.
The staff were very friendly and helpful. Rooms were large and confortable.
Hot breakfast items could have changed daily.I would definitely stay here again and would highly recommended this hotel to everyone.