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The hotel staff were very friendly and extremely professional ladies and they were very accommodating to our needs and requirements. We had a fantastic stay. Most of the hotel has had a recent refurb and it looks fresh and modern The location is fantastic with amazing sea views, the train stn straight across the road taking you to either Blanes or Barcelona, good selection for breakfast and the hotel has a general feel good factor about it! A great holiday all round. No
Location was perfect for our needs- very near the station - with sea views.Good choice of drinks at the bar.Reception staff helpful, and changed our room very quickly on arrival. Breakfast was always the same. Chemical smells from cleaning materials. Gym not as advertised, small pool which would be packed in the middle of summer.
Very nice staff .Our objective was visiting Barcelona so we did not have much time to really enjoy our room. They had a great breakfast. A very quiet place, full of old couples and some children family! There were some small ants in the room but they were but they were inoffensive and even charming once you get used to them!!
Excellent staff. Clean, calm and quiet. Pleasant buffet. Nice airy stairscases. Pleasant bar and pool areas. Children loved the glass lifts.
The sea view
The hotel is very close to the beach and to the train station . The rooms are nice and clean . The staff was very friendly when we arrived. The juice of fruits is not natural . The walls are very thiny and there is no privacy, I could heard all the noise from the other rooms.
Everything was good, nice place, easy to find.
A good selection at Breakfast, and able to obtain Breakfast at 7am on last day. None
Very(!) friendly staff + awesome buffet
closeness to beach
Great hotel, 3rd visit and each time have thoroughly enjoyed it. Staff really friendly, rooms & hotel really clean. Lots of pools for the kids and really close to the beach. My only very minor gripe is that the sunbeds were a little uncomfortable. There were some more comfortable ones, but these usually had towels on them before breakfast!!
The seaview from the balcony and nothing else! Oh yes, the girl at the reception had beautiful blue eyes. That's all we liked during our stay at this hotel. Food is awful, has no taste, only smells bad aswel as the hallway. Don't eat at the hotel! When you step out of the elevator and walk to your room, you feel sick. I can still remember the smell. Room is dusty, no wi-fi in hotel, zoo in front of the hotel is a very good idea but the animals seem neglected - I am not sure weather mice are meant to be there with the peacock? I don't understand why they have an outside elevator when its glass is so dirty, do they ever wash it? This is the worst hotel I've ever been to. It was cheap, about 70 Euros/ 1 night but I would never do it again! There should be an "give me my money back" option!
the friendlyness of all staff reception through to domestic .comfort in reception and dining room choice of food although some days were better than others.
Excellent staff, meals and entertainment and air-con in room plus many TV channels Toilet space minimul, crammed between wall and bath.
It was my best holidays ever. Thanks
secondtime at hotel liked everything that was going on
I thought the entertainment staff were excellent We could not get out the front of the hotel after some of the staff left. It was the end of the season but it was rediculous to expect people to go the long way round, along a not well lit street.
no refrigerator in the room
Have been many times always very clean & friendly staff, ideal for families Beds too hard
This hotel offers a perfect combination of swimming pools and beach, a small zoo and a playground, and entertainment in the evenings, just ideal for children. The restaurant offers great buffets every day (with over 100 different dishes). There was no small refrigerator in the room and we had to ask for new soaps from the personnel, since they were not left after room cleaning. We are unaware if it is customary to leave tips at hotels in Spain. We did not experience it from others. At restaurants, it is expected that a tip of about 10% the value of what was consumed is left.
very good breakfasts
helpful staff.. good selection of food at meal times.. very good spa noisey at night when people where returning to room this is due to the tiled corridors... no tea making kit in rooms.... building site next door..
the food was tasty, and the varaetty was great. the place of the hotel is ideal for relaxation, close to the center yet quite.
Value for money, friendly. Accepted dog. Typical hotel for package tours
The hotel was extremely clean, very friendly, helpful staff and no more than two minutes from the beach. They allow dogs. We had a dog in the rooms either side of ours, which was a little annoying as one would always set the other off!
Nice rooms, very nice food and great staff. The tyrkish bath in spa area was filled with fungus.
Quiet place, friendly stuff, good food, good fitness and SPA, not a lot of people.
The swimming pool and spa pool were very good and were a welcome break after an eight hour drive. The buffet breakfast was very good. Not the best of locations.
It is calm and you have a good rest
The staff were very helpful and friendly. The hotel was kept very clean except the dining room. It was difficult to find. There are building works next door. The rooms are small and only suitable for short stays. The Spa should be free? Parking is extortionate and should be free, not many free spaces to park near the hotel. The dining room was the ony part that let the hotel down, the floor was very dirty, The food was poor and unappetising.
Activities for kids staff was rude!
Friendly staff - fabulous food, really good value for money. Great location. Tea / Coffee facililties in the rooms would have been nice
We did like the food in the buffet. We didn't like the crowded pool
Close to anything that you could need/want from a beach holiday. Definately a tourist destination very much orientated to this market but absolutely lovely. There was a paid/secure parking lot round the "back" of the hotel but 2 min walk to free parking area. Location leaves nothing to be desired as far as I am concerned, although I dont have children there seems to be loads for little ones to do. Room was clean and bed/matras was good and the bathroom very good. Although on the whole, I found the breakfast good for the price - there was a lot to choose from so I wasn't extremely disappointed that the cereal was quite bad.
Great price and handy location for accesing the tourist areas of Barcelona. Found the staff to be cheerful & helpful. Room was en-suite and clean. I really cant fault the place at all.
I liked where the hotel was placed, next to the avenue and shops.
Convenient location i.e: airport, beach, Barcelona. Dining room could be more organised.
The hotel match the pictures displayed on the site. It was clean and the stuff was very attentive. The hotel would need some improvements to the elevators.
Location and pool area are great
The staff were very friendly and helpful. The hotel is clean, modern and very comfortable. Breakfast is georgious. Everything extra is charged like a fitness room, internet and car parking. Car parking costs 8€/day? Wi-Fi works only in public areas
how professional all their staff where.they were warm,friendly,all keen to make everyone enjoy their holiday. i had to upgrade, as double room for two had a five foot bed.i always got a six foot bed in a four star hotel.i had young kids!
Hotel personnel were very attent and friendly. The room was cleaned very well. The bathroom was adequate Swimming pool small. Not enough parasols by the sunbeds (which we had to pay Euro 1 per day for). Actuall space to move the sunbeds was minimum - all in a row. Not a standard that is by **** hotels. Not possible to rent a fridge only minibar - that is not a fridge.. We only took breakfast. The bread was very bad and some of the warm food had been warming for ages ... Had only one evening dinner - terrible. I was expecting more luxe for a **** hotel - more *** category. Location aweful. will no be returning to Onabrava and definitely not to Santa susanna
Good 4 star with traditional Spanish qualities. Friendly bar staff and good service. Buffet meals very good. A certain member of reception who tried to charge us twice for car parking despite having the receipt. She was very rude and let down the whole hotel's standards.
Breakfast Charge for use of indoor pool
The location of the hotel was brilliant. I would suggest that you mention that the railway station is only 5 minutes walk away as we used the trains every day. It would be much more comfortable if the hotel provided the choice of an extra pillow on the bed.
The lack of rooms that could sleep 2 adults and 2 small children. Also there should be a way to include the indoor swimming pool into the hotel fee.
We liked the presentation and comfort in the room, reasonably sized balcony and bathroom with good facilities. The cleanliness and cleaning staff were top notch. Good variety of food. Good value for money. Peoples on the receptions - they did not care about customers requests.
I liked the pool which was very big. I liked the foyer area. Breakfast was good. Reception staff were not friendly. Had to pay extra for sunbeds, safe and refrigerator!!! No coffee making facilities. No wifi in rooms. Very basic furnishings for a 4 star hotel. Dining room too cramped. Very expensive.
hotel was very clean and entertainment provided every night, breakfast was included, it was awful ever morning , tateless, tea and coffe from machine was distufishing, only drinking water from juice machine, taste of juice, supervisor at door was not very polite, and chef's rude when you asked for something not out on buffe, i stoped eating , went to coffe shop out front, needless to say we did not eat dinner, i would recomend this hotel on room onlly basis
The reception desk was very friendly and helpful Bar personnel was not always available and not always very friendly
The Hotel was clean, the staff we encountered were friendly and helpful and it was in a good location to beach, shops and restaurants. Nothing.
Location Windows not doubled glazed so if you are on the 2nd floor as we were, you get to hear the traffic passing, the two coach loads of teenagers waiting for their bus at 7am in the morning and the engines of the coaches running and the draught that came through the window frame in the evening !!
Warm, clean, central location Hotel clean, but somewhat tired. Needs refurbishment to justify very high prices.
The hotel is Ok for the money it costed, the rooms are good and clean, the receptionists speak English, it is well-located - near the beach - only a couple of minutes, and near to the main street. The hotel is quite old, the rooms are renovated but the "open spaces" are visibly old. The only people in the hotel who speak English are the receptionists - all the other staff cannot or doesn't want to speak English and it is very difficult even to ask for a glass of water. The resort is very noisy - it is perfect for people who are using their vacation for going to discos but definitely good sleep is not something to be expected. The walls in the hotel are also very thin and you could hear your room-neighbours as if they were in your own room. However, these problems are typical for all the hotels in the resort. Therefore, this one is a good choice compared to the others.
The hotel staff were friendly and helpfull and nothing was a any trouble for them.Great food,
Have stayed at this hotel a number of times, a couple of times with my 3 children. My children love it here. Food is excellent. Hotel is very quiet at night and staff are extremely helpfull. Most of them speak english. The hotel is in a good location for all amenites. 2 minute walk to beach and five minute walk to shops.Would recommend this hotel to anyone. First class. Absolutely nothing.
Clean and comfortable The noise during the night kept me awake. Request a room that is not over looking the pool and this should solve the noise problem.
It is near to the beach. Food variety is good.Is fresh. The wall is so thin, You can hear everything from next room.You can sleep when your neighbor is going to sleep. . I think if guests with family are located at one floor or in one direction, to separate with guests with no family, it will solve the problem.
The food, the rooftop swimming pool, the location.
Good location and a nice quiet area.
Breakfast was of very bad quality and choice was poor (vegetables were only of two types - tomatoes and green salad leaves, both were permanently not fresh, taste of juice reminded some chemicals dissolved in water, 2 weeks in a raw you could have only eggs "boiled" in oil..)
very poor food, poor quality and always cold.
The H Top Pineda Palace has gone down hill a little, we have stayed at this hotel 3 times New rules and the fact the pool bar was not open
Rooms, location, roof top sun terrace Food was not up to UK 4star standards more like 3 Star
Excellent value for money on the all inclusive package. The hotel is in a fantastic location overlooking the sea.The local train service is only about 300yds along the beach with a brilliant service every 30 mins to explore other towns up and down the coast.
Good location, meals are tasty and there is plenty of different sorts food to choose from. Pricing/value for money excellent! Noise from the restaurant (in case your room is close to it). Noise stops when the restautant is closed late in the evening :)
I would not recommend to stay in this hotel. Overall, this is 3* hotel, not 4*. Staff was really unfriendly.. Breakfast food was poor quality (compared to other 4* and 3* hotels in Spain). In the morning it was no electricity and needed to wait some 20 minutes until it was back.. (their check-out time 10:00).. cleaning lady came 10:00 and was unhappy to see us still packing bags although it's their fault that we late (it was not electricity for some time in the morning)... Moreover, they keep my id for staying time. this is illegal. I realized just when checking out... What if police stop me and ask my id in the city? (Probably they would take me to the police station to check my identity....) don't stay in this hotel if you can!!!
Close to the sea and the train station, easy to get to Barcelona. Good rooms. Great value for the money. The reception staff is really unprofessional. They messed up my booking, and when I got to the hotel ( at 03:30) tired and sleepy after a long flight, instead of apologizing for the error they have made, the reception personal was very very rude and extremely offensive. Even through the whole vocation the personal at the reception was not trying to help - I've got the idea is that the only thing they want to archive is to get rid of you, so you won't bother them.....
The rooms were quite big with a big balcony and even bigger bathroom. The beach was just a minute away. We could hear the noise from the animation (until 23h). For the breakfast it would be nice to have other meat beside pork but for the price we payed it was ok. We wouldn't recommend the all inclusive.
I am quite content with stay in this hotel, everything was OK.
The location and food/drinks are excellent. The furniture in the rooms is very old..the doors also.The rooms is not modern, but the sea view and the food saved the entire vacation.
We stayed at Los Pinos for 5 nights, with half board. And we was very pleased with the food. There was plenty of different dishes every day. And the breakfast was very good too. ????CanÂ´t say there was any.
Nice location, 50m from the beach
Good location Reception staff surly & unhelpful. Rooms rather tatty, with worn out bedlinen. Be very careful buying drinks at the bar - we were given short change, not once, every time.
Perfect holiday location and buffet meals included were great. Very happy and do recommend. If staying in front be aware of Disco noise until 11pm so get a back room.
Value for money would be hard to beat. Expensive charge for parking on a small piece of spare land.
N/A It was worst experience in my life. Since we arrived, the receptionist's attitude made us feel unwelcomed, insisted to pai in advance.The room was filthy, cigatette aches on the floor, bedding wasnt changed, no toilet paper noor towels.Filthy restorante including it's staff, and the food that even pigs wont eat.
clean hotel, good food and a lovely pool area. Beach closeby was very clean.
Helpful and nice staff. They clean the rooms, change the towels, on a daily basis. Local prices prohibitive. Example: internet access at the hotel's computer is 2 euros/20 min. And another thing: we were in our honeymoon, and we placed the "Don't disturb, please" card on our door. And still, the room maid did disturb us, to ask if we really don't want to clean the room, to change the towels, etc. I thought that card should mean something... Like.. DON'T DISTURB!?
Very nice place, nice service, very clean place. I recommend it!
Brilliant Service from two staff members, organised tour to Port Aventura, lovely room with big terrace Some of staff were rude and patronising
The roof top pool and bar was great. The food choice was limited although very good.
Exceptional value for money, buffet breakfast and dinner was basic but hearty and plentiful. Internet in the hotel was broken (even in the lobby) and the blankets were rather dirty (not the top and bottom sheets - they were fine)
Secure parking on request at a price. I was just travelling through Spain but many people staying at the hotel were enjoying the entertainment.There was a reasonable English breakfast. The rate was good for one night. Poorly maintained rooms, damaged doors. Smoking in the bar.
More for backpackers and groups. There are better options on town
The nigth staff didnt speak english
Staff kindness and warmth. Many services and facilities. Relative closeness to the beach.
very welcoming and helpful staff. The breakfast and dinner buffet were great. a bit noisy in the hallways at night.
The location, buffet breakfast and evening shows. The airconditioner in the room was only controlled by the hotel personnel and mainly only functioned as a blower, making the heat in the room often unbearable. Towels and bedlinen were changed but rooms were not cleaned properly. The hotel was very noisy with young adolescents running up and down the corridors, banging doors, talking and shouting loudly both during day and night. During our last night, we could not sleep and had to move out of the hotel in the middle of the night. The receptionist during that night was not very helpful. and he seemed to have the situation out of control. All this gives an explanation why we were made to pay for our whole stay beforehand!
The staff were very helpful. Food very plentiful but plain and basic. The hotel has a really nice pool and sun terrace on the roof. Hotel is looking and feeling very tired. It is ready for a complete overhaul. For this reason I would be reluctant to recommend the hotel unless price was vital. Also car parking is a nightmare but you can rent a space from the hotel in an underground park for just under 9€ daily - and this is about 100 metres from the hotel.
the hotel was very clean and friendly and although it does not have its own pool you can use the facilities at the promande hotel and the beach is just across the road and it is very close by all the amenities you need no nothing at all
Family apartments, with excellent friendly personnel. Very good. Enjoyed a lot.
The staff were very helpful, nice clean rooms which are cleaned everyday. The location is great and you can hire bikes from the bike hire store opposite the hotel, nothing bad to say about it, 2mins from the beach it's great! none
We think that the room had everything for conveinience, including hairdryer,fridge,etc. Was a lovely family apartment. The beds were comfy, had tv and lovely balcony view .In centre of town but quiet spot. Lovely bar and cafe and very friendly helpful staff. Very relaxing atmosphere.Overall best Hotel experience and would definately come again. Nothing ..Was very happy during our stay at Aqua Hotel Nostre Mar....the only thing would be would loved to have stayed there on our winter holiday also, but unfortunately they are closed until March.
Good clean and spacious modern apartment. Our balcony was at the front of the hotel and was a sun trap for most of the day.
staff were nice , quit place , butiful beach near to the hotel
breakfast buffet was excellent value/great selection
i loved the food it was so good, also the location to the sea and the shopping. maripins is very far from the airport and they have no suttle and your web site says suttle the taxi cost ne 107 euros to and from airport and this really made me very tired as i was alone and waited for over two hours waiting for their suttle. apart from this i enjoyed everything else
one of receptionists was really good only one of receptionists was good very noisy
Room was ok
Everyone working in the reception was extremely, exceptionally friendly! (Also the cleaner.) I felt like they are friends. Could not be better. I am so glad to be offered this questionnaire, otherwise I might not have got round to give this feedback. Only that my room was not facing the sun.
We recommend top rooms with the sea view. Simple breakfast but fair enough. TV without remote control so no working.
sea view, close to beach food
there is no drinks service in dinner inclusive of board... even for water you have to pay extra in dinner.
Friendly, basic but very adequate, half board option is great value for money, pelsant location oposite a beautiful beach
Nice hotel with a very good quality-price ratio. I liked a design. And it was very nice that stuff have carried out all my wishes about room location and contents. I think could be a little bit noisy in a high season.
The family suites are very nice and the hotel has a clean look. The staff was very helpfull. The bathroom looked older than the rest of the room. The rooms are very noisy. We didn't like the breakfast. There's a lot of it but the quality isn't very good. Especially the coffee and fruit juices are terrible. Wifi access is also very expensive at 10€ per day.
Convenient location, spacious room with very generous closet space, good selection of food at brekfast and excellent facilities for families Restricted parking facilities could be a problem during high season.
The suites were very nice, it´s great with seperate bedrooms when you travel with kids. Free parking nearby The queue at breakfast was too long - even when there were plenty of free tables in the restaurant
The staff were great,location was good. Good prices. The room was spacious. This is not a 4* hotel, but a decent 3*! based on that criteria it's excellent, but thinking you're going to stay in a 4* it's disappointing, especially at mealtimes. If you can reserve it at 3* prices then go for it you've nothing to lose!the food is very average, both breakfast and dinner. The coffe & juice at breakfast were quite awful and not even up to 2* standard.
It was in a good location for familes. Everything was convenient, shops, restaurants, playgrounds etc. On site facilites were very good for families also. I did not like the sofa bed. It would be ok for a short break but not for a full week. Also the playground on the hotel grounds was very small and too hot to play in. Other hotels we have stayed in had a canopy over play area which was great shelter for kids.
Very friendly and helpful staff. Very clean and tidy. Excellent location, just a short walk to the promenade and beach but far enough away from the noise at night.
Very clean hotel, good cleaning staff. The hotel is situated near beach, boulevard and trainstation. The rooms are comfortable. The interior of the hotel is pleasant. The rooms aren't ' soundproof'. You can here a lot of noise coming from the halls, swimmingpool, etc. The buffet is fair. We chose to have breakfast somewhere else a few times. The hotels target audience are families. For young couples not the perfect situation.
great breakfast and free entertainment in the evenings suitable for families.Great help at the front desk with tours,car rentals and sightseeing. purchased internet time at the hotel, it was unsuccessful, but was refunded gladly, unless you are eating at the hotel which is mostly buffet style, and a bar, there are not many food options in the hotel. Pool closed at 8pm. No carpeting in the hotel made sound travel fast. there are lots of shh.. quiet signs on evey floor.
The food is poor and on top of that the glases and plates very dirty, they seem almost not washed!
Nothing Reception staff
Frendley clean and I have told quiet a few off my friends about it
Staff very helpful and pleasant. Rooms clean and tidy and in good condition. Food very good. My only real concern was that the railings on the balcony seem quite low and I felt that if you had a holiday maker who was worse the wear with drinking, it would be easy to topple over the railings.
Decor was nice, staff approacable and helpful, not many Brits - so no row or bad behaviour, ample breakfast
nice room, friendly staff, cheap drinks, cheap food, lovely swimming-pool, great position just a couple of mins from the beach... top notch
That the hotel was renovated recently, that the reception staff was friendly and helpful, that Callela had a quiet and pleasant atmosphere and that it was near Barcelona. That the drinks for the all inclusive menu weren't the real thing (the Coke wasn't real Coke), that the dining room could be improved, same with the food and that the sunbeds near the hotel's beach bar weren't free. Also, the cleaning staff from the upper levels were rather slow, sometimes we didn't have our room clean until 4 o'clock in the afternoon.
Good size rooms which were very clean & comfortable. I loved the location of the hotel - a 10 minute walk down to the many shops and restaurants. The beaches are absolutely beautiful again a 10 minute walk from hotel. We did not eat much in the hotel but I was impressed by the high quality of the food and variety in the evening. The hotel staff could do with attending a customer service course! The place was run to suit the staff and not the guests with too many unneccessary rules and regulations! The staff are very rude and tended to bark orders to the guests instead of politely asking. I felt uncomfortable and embarrassed on a few occassions.
The hotel was classed as 4 star, I dont know who gave it this rating as it would be at best a poor 3 star. The dining room service was terrible, people had to queue up for a cup of tea. The quality of the food was comparble to that of prison food. There was poor sound-proofing between rooms and you could here those next door coughing, talking etc
we loved the the cleanliness and the spacious rooms. staff were friendly and helpful, food was fresh and plentiful - would go back again. didn't like the noise from the bar, the cigarette smoke drifting up to our room from outside the bar every night, nor the ash and cigarette ends which ended up on our balcony from the rooms above. some of the guests could be a bit rowdy but we didn't frequent the bar so had no problems.
The hotel staff were very friendly and went out of their way to help. the quality and variety of food in the restaurant was excellent. Hotel was very impressive with its cleanliness and facilities. It you are thinking of booking this hotel please do so you won't be disappointed Nothing negative can be said of this hotel
1. Crowd for breakfast, 2.Too noise of young neighbours early in the morning 3. Uniform and plain food (mess commons) for breakfast
Food was very good.
On arrival we were told we were at the wrong hotel, when I showed my booking form the then said tHEY had overbooked and we had to be moved to a diffrent resort. I refused to move resorts and was eventually given a small box room that was meant to sleep 2. I will not book through your company again or this hotel as my holiday was ruined due to staff attitude and being let down by my booking. AS I have said above, and the entertainment consisted of a spanish old age pensioner disco.
-very friendly staff (reception and too restaurant); -clean and nice room with balcon; -bathroom with shampoo+gel+tooth brush; -very and good food; -open swimming pool in Januar (indoor); - nice place (not directly on beach - 350m, but nice - pinies etc)