Immerse yourself in the heart of the city. Convenient for business and leisure, we are a short walk from UPMC, PNC Bank, and Heinz corporate offices. On weekends, stroll to the Strip District's street market for ethnic food and boutique shops. Connected by skywalk to the Gold LEED-certified David L. Lawrence Convention Center, our hotel offers superb event services, our own ample function space—23 meeting venues and 42,000 square feet of event space—as well as the latest event technology. All of our 573 comfortable guest rooms and 43 suites feature downtown or river views, plus the sublime Westin Heavenly® Bed and Heavenly® Bath. Our stylish and contemporary Traditional Rooms are among the largest in the city at 408 square feet.
Friendly staff, speed of check-in and check-out, location
noise level, slow elevators, pricey
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back.
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous.
The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
I liked a lot the bed and the shower.
I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.