Grounds were fairly nice. Room seemed clean.
Pillows were horribly uncomfortable really almost comically bad pillows -- mak ing decent sleep impossible. My wake up call came an hour and a half early at 2 am! No hot water for shower. Ceiling super thin heard every footstep of upstairs neighbor. No view from room. Service was not great. Drinks weren't good and food was just okay.
Overall the resort was very comfortable. We could have as much privacy or as much social interaction with others as we wanted, and the staff was extremely helpful with everything.
The ocean itself was disgusting. The water in the Riviera Maya is supposed to be clear and beautiful, and typically it is, but where we stayed it was murky and full of trash (our ocean view included floating plastic ware). Thankfully, the resort had two pools. Next time around, however, we may opt for a hotel that isn't all inclusive but has a beach we can swim in.
Sax Player, Club Level Beach Beds, Landscaping, Italian Restauant,
Not enough bars, swim up bar in bad shape, better daytime activities at pool, beach area in front of resort not great,
The most wonderful resort, outstanding position, excellent service and staff. Near and easy to visit Playa del Carmen by using the local transportation. Perfect vacation.