Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.3 "Excellent amenities."9.9 "99% found the
grounds to be nice ." 8.2 "82% thought thebuilding was wonderful ." 8.1 "81%enjoyed the lobby entrance ." -
9.2 "Perfectly clean."8.8 "88% said
rooms were clean ." 9.8 "98% thoughtit was clean ." 8.6 "Clean pool , said 86%." 8.9 "89% thought thedining area was clean ." -
9.0 "Internet works perfectly."8.6 "86% said the
wifi quality was great ." 10.0 "100% thought it was agreat value ." -
8.7 "Breakfast is good."
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8.7 "Great service."9.6 "96% found the
staff to be very friendly ." 8.1 "81% said therecreation staff was great ." 8.0 "80% thought theservice was very professional ." 8.4 "84% found therestaurant service to be one of the best ." 10.0 "Lovely bar service , according to 100%." 7.3 "Housekeeping was great , according to 73%." 8.6 "86% werehappy with the shuttle service ." 10.0 "Lovely pool/beach service , according to 100%." 7.5 "75% werehappy with the room service ." -
5.9 "Beach is so-so."
Overall Rating
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9.4 "Excellent amenities."9.8 "98% found the
grounds to be nice ." 8.2 "82% thought thebuilding was wonderful ." 7.9 "79%enjoyed the lobby entrance ." -
9.2 "Perfectly clean."9.9 "99% thought
it was clean ." 8.8 "88% saidrooms were clean ." 7.1 "71% said thebathroom was clean ." -
8.9 "Very good internet connection."
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8.7 "Breakfast is good."
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8.6 "Food is delicious."7.6 "76%
loved the menu selection ." 8.9 "Yummy desserts , said 89%." 8.8 "88%loved the dining experience ." -
6.2 "Beach is so-so."
Overall Rating
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8.6 "Great service."
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8.3 "Food is delicious."
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7.0 "Nice rooms."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.0review from
Grounds were fairly nice. Room seemed clean. Pillows were horribly uncomfortable really almost comically bad pillows -- mak ing decent sleep impossible. My wake up call came an hour and a half early at 2 am! No hot water for shower. Ceiling super thin heard every footstep of upstairs neighbor. No view from room. Service was not great. Drinks weren't good and food was just okay.
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7.3review from
Overall the resort was very comfortable. We could have as much privacy or as much social interaction with others as we wanted, and the staff was extremely helpful with everything. The ocean itself was disgusting. The water in the Riviera Maya is supposed to be clear and beautiful, and typically it is, but where we stayed it was murky and full of trash (our ocean view included floating plastic ware). Thankfully, the resort had two pools. Next time around, however, we may opt for a hotel that isn't all inclusive but has a beach we can swim in.
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6.3review from
Sax Player, Club Level Beach Beds, Landscaping, Italian Restauant, Not enough bars, swim up bar in bad shape, better daytime activities at pool, beach area in front of resort not great,
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8.0review from
The most wonderful resort, outstanding position, excellent service and staff. Near and easy to visit Playa del Carmen by using the local transportation. Perfect vacation.
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4.0review from
Grounds were fairly nice. Room seemed clean. Pillows were horribly uncomfortable really almost comically bad pillows -- mak ing decent sleep impossible. My wake up call came an hour and a half early at 2 am! No hot water for shower. Ceiling super thin heard every footstep of upstairs neighbor. No view from room. Service was not great. Drinks weren't good and food was just okay.
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6.3review from
Sax Player, Club Level Beach Beds, Landscaping, Italian Restauant, Not enough bars, swim up bar in bad shape, better daytime activities at pool, beach area in front of resort not great,
