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This Bad Axe Hotel's the Best of the Thumb Welcome to the Holiday Inn Express® Hotel & Suites of Bad Axe, Michigan. The hotel's thoughtful location at the tip of Michigan's thumb puts travelers just minutes from area attractions and businesses and within 20 miles of Lake Huron and Saginaw Bay. I-75 is about 70 miles from the hotel via MI-25, and I-69 is abou...
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Overall Rating -
Excellent - 82 reviews
Mediocre 3.0
Breakfast and housekeeping staff were very friendly and helpful. Desk staff was not as helpful or courteous. I checked in and was given a room with one bed when I had requested two queens. The desk attendant was unwilling to change the room. I was informing her that one bed was completely unacceptable when the owner came in and suddenly a room was available. The desk staff at check in and check out (and in between) were rude and unfriendly. The room was, eventually, ok. Breakfast and housekeeping staff were friendly, courteous, and helpful. Not sure I will use Priceline again as my bill the hotel gave me was $40 less than what I already paid Priceline.
Poor 2.0
If you are hosting a wedding in the Thumb, do yourself and your guests a favor and avoid this hotel at all costs... Have them stay at the Franklin Inn. Without beleaguering you with our disappointingly poor experience, I will touch on the problems we had. There is zero organization and accountability at this hotel - no coordination, email communication, customer service, etc. For example, without notice, 3 weeks prior to the date, all remaining open rooms on our wedding-block were released. Half our guests still had not made reservations and were fighting for space. They were mainly fighting with the GM, Gary, who would not honor the block rate, was now charging double, and required a 2 night minimum. Gary openly argued at the front desk with several of our guests who, without warning, were charged 2 nights instead of 1. Because there is no accountability or communication, when you call (there is no other way to book) you rely on them for accuracy. Upon checkout, Gary disagre...
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Poor - 0 reviews
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The Lodge at Oak Pointe was recently featured with a cover story in the Michigan Vacation Guide. The 11,000 square foot log home offers 5 deluxe guest rooms, each with a 2-person whirlpool tub, gas log fireplace, queen canopy bed, and private screened porch overlooking the pond. There is also the Cottage Suite which offers added seclusion. Once you see the r...
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Poor - 0 reviews
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