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The 4-star Hotel Mercure Porto Centro is located in the heart of Porto, making it easy to see the city on foot and discover all the places that made the "undefeated city" a UNESCO World Heritage site: the Ribeira district, the Torre dos Clérigos bell tower and the famous Majestic Café. Enjoy optimum comfort in one of the 145 rooms and first-rate services, in...
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The 4-star Hotel Mercure Porto Centro is located in the heart of Porto, making it easy to see the city on foot and discover all the places that made the "undefeated city" a UNESCO World Heritage site: the Ribeira district, the Torre dos Clérigos bell tower and the famous Majestic Café. Enjoy optimum comfort in one of the 145 rooms and first-rate services, including free WIFI Internet access, restaurant and paying parking, not to mention the 4 fully equipped meeting rooms.
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Amenities
| General | 24 hour front desk, Air-conditioned, Bar/Lounge, Cribs available, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Restaurant, Room service, Safe, Storage available, Wheelchair accessible |
| Services | A/V equipment rental, Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities |
| Internet | Internet (surcharge), WiFi (free) |
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Star Ratings
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Analyzed 1,972 reviews across the web
Excellent
Guests think this is a family-friendly hotel .
Also good to know about the hotel:
Pleasant entrance area
Near city centre
| Service |
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95% found the |
| Breakfast |
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79% found the |
| Bathroom |
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86% were |
| Room Cleanliness |
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79% said |
| Reception |
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83% said the |
Okay 5.0 - Overall user rating out of 2
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Good 8.0
Feb 3 2011
Posted by historyofwine
central location, friendly staff, rather small room but clean and quiet
central location, friendly staff, rather small room but clean and quiet
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Poor 2.0
Dec 29 2007
Posted by Anonymous
My main problem with the Hotel Mercure Batalha was their poor customer service, shady business practices, and unaccomodating style. The 'guest is always correct' philosophy is definitely not practiced here. First of all, breakfast is not included in the cost of the room, which was not mentioned when we checked in. They tried to charge us for breakfast for three days, although we only ate breakfast there one day. My friend argued with them, and they did remove the two extra days of breakfast. We had also left a small bag of laundry to be cleaned on our second day there. When they presented my friend with the bill, it was 70 euros, ie over 100 dollars! We had expected it would be maybe 20-25 euros at a maximum, but definitely not 70! The hotel staff claimed that there was a list of laundry prices in the room, but neither of us had seen it. My friend told the staff that she felt the prices were unfair and should have been posted and that she refused to pay it, and the man on duty immediat...
My main problem with the Hotel Mercure Batalha was their poor customer service, shady business practices, and unaccomodating style. The 'guest is always correct' philosophy is definitely not practiced here. First of all, breakfast is not included in the cost of the room, which was not mentioned when we checked in. They tried to charge us for breakfast for three days, although we only ate breakfast there one day. My friend argued with them, and they did remove the two extra days of breakfast. We had also left a small bag of laundry to be cleaned on our second day there. When they presented my friend with the bill, it was 70 euros, ie over 100 dollars! We had expected it would be maybe 20-25 euros at a maximum, but definitely not 70! The hotel staff claimed that there was a list of laundry prices in the room, but neither of us had seen it. My friend told the staff that she felt the prices were unfair and should have been posted and that she refused to pay it, and the man on duty immediat...
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Provided by VFM Leonardo, Inc.
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Provided by VFM Leonardo, Inc.
Provided by Amoma
10
Star Rating
Hotels
Mercure Porto Centro Hotel
User Rating
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