Mercure Porto Centro Hotel

central location, friendly staff, rather small room but clean and quiet

My main problem with the Hotel Mercure Batalha was their poor customer service, shady business practices, and unaccomodating style. The 'guest is always correct' philosophy is definitely not practiced here. First of all, breakfast is not included in the cost of the room, which was not mentioned when we checked in. They tried to charge us for breakfast for three days, although we only ate breakfast there one day. My friend argued with them, and they did remove the two extra days of breakfast. We had also left a small bag of laundry to be cleaned on our second day there. When they presented my friend with the bill, it was 70 euros, ie over 100 dollars! We had expected it would be maybe 20-25 euros at a maximum, but definitely not 70! The hotel staff claimed that there was a list of laundry prices in the room, but neither of us had seen it. My friend told the staff that she felt the prices were unfair and should have been posted and that she refused to pay it, and the man on duty immediat...