|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Express check out, Gift shop, No smoking, Parking (surcharge), Pool (indoor), Safe, Sauna, Storage available|
|Services||A/V equipment rental, Business center, Concierge service, Laundry service, Meeting/Banquet facilities|
Excellent, 1,585 reviews across the web
|Service||92% found the |
|Room Cleanliness||72% said |
|Reception||70% said the |
|Price||Price is tolerable. Only 57% of guests gave positive feedback.|
|Bathroom||For only 53%, the |
|Old/New Room||For 51%, the |
|Internet||Internet is poor. It had 54% negative mentions.|
|Read all reviews from Travelocity|
|Read all reviews from Priceline|
Location and price I got
My room was located next to elevator so up al night
The valet staff.
Rude security staff. Expensive/mediocre hotel restaurant.
Room was very clean. Bed was comfortable. Staff was helpful.
Lack of a DVD player and free wi-fi.Overall a great experience. Our first choice where to stay in Providence.
Everything. This hotel was the best in town. Stunning
We loved everything.
The location was fantastic! Did not have to go outside to get to the mall! The staff was extremely friendly and helpful! They even allow small dogs! We will definitely stay here again.
location and room
noExcellent place to stay out of the cold, attached to the mall and restaurants. Close to providence performing arts center. The only thing that would make our stay better would have been free parking.
The hotel is in an ideal location. Centrally located. The hotel 'looks' very good
From start to finish, this hotel did not meet expectations. Room keys didn't work multiple times, shower and toilet were not working properly, room phone not working, escalators and elevators were broken, and kids got chlorine burns from the pool!I was very dissatisfied with the hotel. It's fairly clean, and it looks like it would be an upscale and well appointed hotel, but literally nothing worked well while we were there. We had to complain on a few occasions about the issues I cited, and the best response we got was 'sorry'. My wife is a pediatrician, and when she saw the chemical burns from the extreme chlorine level, she called the manager who just asked 'should I call the paramedics?'. The location of this hotel is ideal. Connected to the very nice mall, multiple restaurants and shops in walking distance, and easy to get in and out of.
Beautiful hotel, comfortable rooms.
Front desk refused to give us a room with 2 Qn beds because we booked through Priceline (even though they had them open & empty). Said if we wanted 2 Qn beds we should have booked through their site (even though rate was almost double).Wouldn't give us 2 queen beds but said they would bring us a cot. After waiting 45 mins for cot was told they didn't have any. Then they called us at 10:15pm (woke us up) to offer the cot.
Friendly staff, clean rooms, great location.
There was nothing to connect your ipod to like other hotels provide.