Courtyard by Marriott Richmond Northwest/Short Pump

Guests have mentioned that some aspects of the rooms looked a little run down, such as worn furniture and outdated carpet. Additionally, some guests found the shower pressure to be inadequate and had difficulty reading the small descriptors for toiletries.

Some guests were disappointed to find that the hotel does not offer free breakfast, despite their initial expectations.

Many guests have praised the staff for being very friendly, helpful, and polite. They appreciated the staff's assistance and the easy check-in/out process.

Some guests have expressed concerns about the high prices at the bistro for items like breakfast, and others found the gym to be poor in quality.

Guests have frequently complimented the hotel for being clean and quiet, appreciating the cleanliness of the rooms and the overall property.

Double-check and confirm the availability of a balcony if you specifically request one, as there have been instances where guests did not receive the balcony they requested.

Some guests noted that certain aspects of the rooms appeared worn down, so it may be beneficial to inspect the room before finalizing the check-in process.

If specific amenities are important to you, such as a microwave, ensure that they are available in the room or request them in advance to avoid disappointment.

Despite some expectations, the hotel does not offer free breakfast, so it's advisable to clarify this before booking if complimentary breakfast is a priority for your stay.

Some guests reported encountering room odors, so it may be helpful to check the room upon arrival and request a change if necessary.

There were occasional issues with the elevators, so if mobility is a concern, it might be wise to inquire about the current status of the elevators before booking.

If the pool is an important amenity for your stay, it's recommended to confirm its availability, as there were instances where it was under renovation without prior specification.

If traveling with pets, it's essential to clarify any additional charges, as there were reports of unexpected charges for pet accommodation.

If breakfast is a priority, it's advisable to review the menu and pricing at the hotel's bistro to avoid any surprises regarding the cost of items.

If accessibility is a concern, it's recommended to confirm the availability of wheelchair-accessible units and any specific requirements before booking.