Shuttle picks you up from O'Hare and takes you directly to the hotel; the shuttle picks up and leaves every 20 minutes. The room was very clean and comfortable. Breakfast was included and was excellent.
Staff weren't very professional, seemed disorganized and didn't strive to provide high customer service. This was most apparent at the front desk. We had 3 adults in the room which was stated on the reservation but only 2 breakfast vouchers. Rooms were difficult to navigate to, very confusing layout of hotel.
Next to the train station
Had to go through about 7 tolls to get to it Did not tell me i had to pay for parking (took money out of my account) Did not tell me i had fees for internet Took out a deposit without telling me for the room (its been two weeks, still have not received it yet) Took an additional $30 out of my account without tell me Tried to call the hotel, would not help me.
Rooms were better than expected, comfortable bed and pillows. Starbucks in the lobby! Breakfast buffet was excellent with lots of selection. Location and shuttle service very convenient to OHare.
Shuttle was late the morning of our departure.
It was close to the train, rooms were nice and very comfortable.
pool was nice, as was the work out space, staff was super nice and friendly especially the cleaning ladies, the place was very clean and professional.
there wasnt a fridge or anything in the room so we were not able to store any cold food and what not for the whole weekend we were there and the whole paying for your parking gets kind of annoying
Staff was approachable, friendly, helpful, and watchful of safety.
Exorbitent parking fees, ridiculous additional fees upon arriving and unforgiving entitlement to added charges. When booking online, it should be stated outright just how significant the fees will be. (The fees were nearly the cost of another nights stay).