I needed taxi first thing in the morning, rang the front desk several times (without answer) how could the front desk be unmanned for so long? i finally went downstairs, with little time at this point to spare. I was NOT greeted by the gal at the front desk. She seemed very unhappy to be there and did not make eye contact with me. I explained to her that i had been calling for the last hour for a taxi and no one at the front desk picked up. She didn't apologize or offer any reasoning behind why no one picked up. Short staff, busy morning, nothing! A simple "sorry, what can i do for ya" would have been nice. Needless to stay i had to ask her to call at taxi twice before they actual came. I'm not sure if she was not trained properly or was just having a bad day, in any case not my issue as a customer. Teach your staff how to at least fake it and give a customer a smile once in a while wouldn't hurt and could go a long way. Also, I was charged 20$ for parking. I did not have a vehicle and the gal that checked me in said they would only keep the card on file and NOT charge any funds. Of course the next day i checked my account and the 20 was taking out. I realize that its 20 bucks but to some people that's a lot of money and in this case its the principle. As a company you say your going to do something then you should do it. That simple.
At least the bar was open the night before when i checked in a was able to get some food.
Great service, nice amenities, excellent location, surprisingly swanky room. Super clean and recently remodeled.