Absence free Internet (Internet is payed by special card - it's no comfortable)
Hotel staff very helpful and all aspects of the hotel very clean and tidy.
calmness and romantic of enclosed restaurant area (beer + wine), excellent staff members
The staff were very helpful and friendly, the courtyard is lovely
Good location, good food, good service
A really nice hotel. Rooms comfortable and food in both restaurants very nice. Well placed for visiting the city centre and tourist attractions and just a couple of minutes away from the nearest metro station
Tea and coffee making facilities in the room would have been handy.
TV Japan was available.
No elevators. Having filled the bath with hot water, the water turned cold halfway. I could not use hot water for several hours !!
The level of service, friendliness of the staff and level of assistance they were willing to give.
The Helvetia has an excellent location very near the metro and the main shopping street, yet is is very quiet. It comfortable and clean, while being less pretentious than other hotels in the area. The food served at breakfast is very good and their restauants are praise worthy.
Everthing was wonderful at the Helvetia. The service was excellent - polite, helpful and understanding of foreign travellers who cannot speak Russian.
The only little thing that I did not like was the bed. It was 2 x double beds to make 1 King Size bed, which meant the mattress was not suited for the bed. I think to make Helvetia even better, this will need to be addressed.