This hotel has been newly renovated. View the new look of our guest rooms and see for yourself. Located on the corner of Van Ness Avenue and Lombard - The World's Most Crookedest Street and at the Gateway to Fisherman's Wharf. A ride on the world renowned cable cars begins a mere three blocks from the front door with Ghiradelli Square, fresh seafood, shopping, and ferries to Alcatraz...all a ten minute walk away. Refrigerator available in some rooms. FREE high speed Internet in all rooms. Hotel is 100 percent non-smoking.
Location was awesome. Staff so very friendly.
Traffic noise at night
Considering everything around the area is expensive this place wasn't too bad. If all you need is a room in something that looks halfway ok, it will do the job. Nothing flashy but I do give them credit for at least serving sausage, eggs and waffles with the breakfast.
Nothing too bad to say except the front desk people being a bit disengaged but they got the job done. No cool extras like gym, pool, etc. Im sure that's to be expected in a crowded city.
I love the breakfast.
Not much I can say bad.
Clean, comfy, big room, good view, nice beds
Slow wifi, pay for parking $26, expensive $300 a night, ugly carpet, pop corn ceiling
Breakfast was fine Location was good
Parking was too expensive. Elevator was slow, stinky and dirty Wifi was slow
Really great location if you're going to go to Fisherman's Wharf or Ghirardelli Square. Room was pretty good-sized.
The woman at the front desk lied to us when we checked in and told us she couldn't take our travel visa because it was against company policy. When we checked out in the morning, another woman told us that she couldn't take it because our bank would overcharge us and she was just protecting us (which was not even close to the story the woman told us the night before). She insisted on taking another card, even after we tried to explain that the reason we had the travel card was to protect ourselves and keep from getting charged ridiculous fees by our bank. Also, when we were getting ready in the morning a woman from housekeeping started banging on the door, and then tried to open it. When she saw us in the room (a full two hours before check-out) she said "Oh, you're still in here. Well, when are you leaving?" Not "Gosh, I'm so sorry!" For the outrageous cost of this room I expected better service. Since my partner and I had to pay a bunch of ridiculous fees because they wouldn't accept our bank-issued travel credit card, and because they both lied and were completely rude about it, there is absolutely no way I will ever be staying there again.